Supervisor de Oficina

GOODMAN DERMATOLOGY AND MOHS SURGER; Sun City West (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Great Work Environment

Competitive Compensation

Comprehensive Benefits after 90 days

Health Savings Account

Retirement Plan

Job summary

GOODMAN DERMATOLOGY AND MOHS SURGER seeks a Front Office Supervisor to manage a team of Front Desk Associates, ensuring exceptional patient service across multiple West Valley locations. The role includes training staff, creating coverage schedules, and maintaining high standards of front desk operations.

The ideal candidate has supervisory experience in a medical clinic, strong knowledge of front office procedures, insurance verification, HIPAA, and a positive leadership attitude.

Qualifications

• Previous supervisory experience in a medical clinic setting.
• Knowledge of front office procedures and patient flow.
• Knowledge of medical insurance plans
• Knowledge of HIPAA compliance
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail

Responsibilities

• Front office staff scheduling oversight for multiple office locations
• Set a service standard and lead by example, providing exceptional customer service to all patients
• Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
• Supervising staff's daily responsibilities efficiently while creating a welcoming experience for patients
• Coordinate with staff to ensure compliance and protocol procedures are being met
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real time eligibility
• Interacts with patients and vendors to resolve patient issues and vendor concerns
• Assists the practice manager in coordinating employee evaluations and administering corrective actions

Skills

Supervisory experience

Front office procedures

Patient flow

Medical insurance knowledge

HIPAA compliance

Communication skills

Customer service

Attention to detail

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Benefits/Perks

• Great Work Environment
• Full Time Position
• Competitive Compensation
• Comprehensive Medical, Dental, Vision, Benefits Package after 90 days
• Health Savings Account
• Retirement Plan
• Paid Time Off
• Paid Company Holidays

Job Summary

We are seeking an experienced Front Office Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every patient receives exceptional service. As a supervisor you will be responsible for training new employees, creating staff and clinic coverage schedules. The ideal candidate has a strong background in front office oversight, appointment scheduling, high volume calls, insurance verification, along with strong leadership skills and a positive attitude. As a supervisor you will be required to travel to multiple office locations within the West Valley.

Responsibilities

• Front office staff scheduling oversight for multiple office locations
• Set a service standard and lead by example, providing exceptional customer service to all patients
• Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
• Supervising staff's daily responsibilities efficiently while creating a welcoming experience for patients
• Coordinate with staff to ensure compliance and protocol procedures are being met.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real time eligibility
• Interacts with patients and vendors to resolve patient issues and vendor concerns
• Assists the practice manager in coordinating employee evaluations and administering corrective actions

Qualifications

• Previous supervisory experience in a medical clinic setting is preferred
• Knowledge of front office procedures and patient flow
• Knowledge of medical insurance plans
• Knowledge of HIPAA compliance
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail
• Salary contingent upon experience