Front Desk Supervisor

Berkshire Health Systems; Pittsfield (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Berkshire Health Systems is seeking a Front Desk Supervisor to oversee supervisory and daily operational functions for Front Desk across the Medical Group practices in Pittsfield. You will lead by example, coordinate staff, and act as a content expert and coach to ensure smooth patient flow and service excellence.

The position requires two years of physician practice experience in a busy office, customer service experience, and strong clerical and organizational skills; a high school diploma is

Qualifications

• Two years physician practice experience in a busy office setting.
• Prior supervisory experience preferred.
• Prior customer service experience required
• Knowledge of Medical Terminology preferred
• Excellent clerical and organizational skills required
• High School diploma is required.
• Associates Degree preferred.

Responsibilities

• Oversee supervisory and daily operations of Front Desk for assigned practices.
• Lead staff as organizer, content expert, and coach.
• Serve as liaison for patients and families, solving problems and resolving disputes.
• Participate as a key member of practice management to achieve access, service, quality, and financial goals.

Skills

Customer service

Interpersonal skills

Organizational skills

Leadership

Working under pressure

Education

High School diploma

Associates Degree

Job description

Responsible for all supervisory and daily operational functions of Front Desk for assigned practices within the Medical Group. Leads by example and works alongside staff as an organizer, content expert, and coach. Functions as the liaison for patients and families by problem solving and dispute resolution. Is a key member of a practice’s management team and shares in the successful accomplishments of access, service, quality, and financial goals.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

• Two years physician practice experience in a busy office setting.
• Prior supervisory experience preferred.
• Prior customer service experience required
• Knowledge of Medical Terminology preferred
• Excellent clerical and organizational skills required

Education and Training:

• High School diploma is required.
• Associates Degree preferred.

License, Certification & Registration:

• None.

Other Requirements:

• Excellent interpersonal skills with proven ability and experience dealing with patients, families, and physicians.
• Ability to assume a leadership role within the practice and lead staff to service excellence.
• Ability to work effectively and independently under pressure in a fast-paced environment with minimal supervision.
• Ability to handle and prioritize multiple tasks throughout the workday. Demonstrated competency in handling confidential and sensitive information.
• Flexible hours required to cover for staff and Practice Administrator vacations and earned time absences.