Supervisor Customer Service - LHB

Luminare Health; United States; On-site; USD 42,200 - 79,300; Full time

Benefits offered by this job

Health and wellness benefits

401(k) savings plan

Paid parental leave

Tuition reimbursement

Job summary

Luminare Health is seeking candidates for a role requiring supervisory skills in a call center environment and extensive customer service experience.

The ideal candidate must have a High School Diploma or GED, with preference for an Associates Degree, to support healthcare claims processing and client advocacy.

Offering competitive compensation in the range of $42,200.00 - $79,300.00, plus a robust benefits package for employees.

Qualifications

• Minimum of one year supervisory or lead experience in a call center.
• Minimum 3 years healthcare experience or claims processing.
• Excellent written and verbal communication skills.

Responsibilities

• Manage client advocacy cases with multiple interactions.
• Work in a fast-paced environment with minimal supervision.

Skills

Supervisory experience in call center

Customer service skills

Healthcare knowledge

Organizational skills

Proficient with Microsoft Office Suite

Bilingual English/Spanish

Education

High School Diploma or GED equivalent

Associates Degree

Job description

Minimum Requirements

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• Minimum 3 – 5 years customer service experience in a call center
• Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
• Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
• Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
• Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
• Strong organizational skills
• Proficient with Microsoft Office Suite
• Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
• Possess excellent customer service skills including proper grammar, tonalities and clear diction

Preferred Qualifications

• Associates Degree
• Bilingual English/Spanish preferred

EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min To Max Range: $42,200.00 - $79,300.00

Exact compensation may vary based on skills, experience, and location.