Customer Service Supervisor

Talentify; Richardson (TX); Remote; USD 42,000 - 79,000; Full time

Job summary

Luminare Health is seeking a dedicated supervisor to lead a remote inbound and outbound customer service team, ensuring outstanding service and alignment with client expectations.

You will drive staff development, monitor performance metrics, and collaborate with cross-functional teams to resolve complex cases in a fast-paced healthcare environment.

Qualifications

• Minimum 1 year supervisory or lead experience in a call center.
• 3-5 years customer service experience in a call center.
• 3 years healthcare/health insurance, claims processing or provider billing experience.
• Experience managing client advocacy cases involving multiple stakeholders including clients, providers, insurers and community resources.
• Knowledge of Health Care Reform and Medicare/Medicaid benefit knowledge.
• Ability to work in a fast-paced environment with minimal supervision.
• Strong organizational skills.
• Proficient with Microsoft Office Suite.
• Excellent written and verbal communication skills; adaptable to diverse backgrounds.

Responsibilities

• Supervise remote team of inbound and outbound representatives to deliver exceptional service.
• Ensure successful achievement of client service expectations, Health Benefits’ service objectives and staff development.

Skills

Supervisory skills

Customer service

Communication skills

MS Office

Education

High School Diploma or GED

Associates degree preferred

Tools

Call center software

Healthcare claim systems

Job description

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. Responsible for successful achievement of client service expectations, Health Benefits' service objectives and staff development.

Minimum Requirements

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• Minimum 3 - 5 years customer service experience in a call center
• Minimum 3 years healthcare/health insurance, claims processing or provider billing experience
• Demonstrated experience with managing (research, problem solving, organizing, tracking, reporting) client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources
• Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge
• Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision
• Strong organizational skills
• Proficient with Microsoft Office Suite
• Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds
• Possess excellent customer service skills including proper grammar, tonalities and clear diction

Preferred Requirements

• Associates Degree
• Bilingual English/Spanish preferred

Location

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement

• From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

Min to Max Range

$42,200.00 - $79,300.00

Exact compensation may vary based on skills, experience, and location.