Remote: Operations Intake Coordinator I (No Degree RQD/Data Entry) Luminare Health

EffizoJobs, LLC; United States; A distancia; USD 25.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Supplemental life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Plus other incentives

Descripción de la vacante

Luminare Health is seeking an Intake Coordinator to triage inquiries from employees, members, providers and clients, handling pre-certifications, benefit verification and status requests with accuracy and courtesy.

This role supports multiple clients, requires strong communication, organization and confidentiality, and offers growth opportunities in a collaborative, purpose-driven team.

Formación

• High School Diploma or GED equivalent.
• Communicate effectively in both oral and written form.
• Read and interpret documents, criteria, instructions, and policy & procedure manuals.
• Write routine correspondence and reports.
• Speak effectively with clients, physicians, providers, families in crisis and colleagues.
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Compute rate, ratio and percent.
• Apply common sense understanding to carry out instruction furnished in written, oral or diagram form.
• Deal with problems involving several concrete variables in standardized situations.
• Evaluate problems, develop alternative solutions and identify trends and patterns.
• Capable of working in an environment that requires organization and prioritization in order to address time sensitive assignments.
• Excellent interpersonal skills.
• Perform multiple tasks simultaneously.
• Maintain high level of confidentiality, flexibility and willingness to learn new tasks.
• Work in a dynamic team-oriented environment.
• Work independently with minimal supervision or instruction.

Responsabilidades

• Triages telephone, written and electronic inquiries from employees, members, providers and clients.
• Supports pre-certification requests, benefit verification and status inquiries for Luminare Health and related clients.
• Maintains accurate, confidential records and communicates clearly with stakeholders.
• Collaborates with team to ensure timely and quality responses.

Educación

High School Diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.

We’re committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

Job Summary

The Intake Coordinator is responsible for providing quality service by accurately and respectfully triaging telephone, written and electronic inquiries from employees/members, providers and clients. Inquiries include a variety of topics such as pre-certification requests, benefit verification, status requests, etc. The HCM Operations Intake Coordinators service business for Luminare Health, Small Business Benefits, and key clients.

Required Job Qualifications:

• High School Diploma or GED equivalent
• Communicate in a positive and effective manner in both oral and written communication;
• Read and interpret documents, criteria, instructions, and policy & procedure manuals;
• Write/create routine correspondence and reports;
• Speak effectively with clients, physicians, providers, families in crisis and community agencies as well as co-workers and senior management;
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals;
• Compute rate, ratio and percent;
• Apply common sense understanding to carry out instruction furnished in written, oral or diagram form;
• Deal with problems involving several concrete variables in standardized situations;
• Evaluate problems, develop alternative solutions and identify trends and patterns;
• Capable of working in an environment that requires organization and prioritization in order to address time sensitive assignments;
• Excellent interpersonal skills;
• Perform multiple tasks simultaneously;
• Maintain high level of confidentiality, flexibility and willingness to learn new tasks;
• Work in a dynamic team-oriented environment;
• Work independently with minimal supervision or instruction.

Preferred Job Qualifications:

• Medical coding and/or transcription certification
• Previous experience in a healthcare or insurance environment
• Previous experience in a call center
• Experience with Microsoft Office

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

• From health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

we offer a robust total rewards package forassociates.

Min to Max Range:

$18.07 – $33.92

Exact compensation may vary based on skills, experience, and location.