Supervisor - Customer Service

Carpenter Technology; Reading (Berks County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) with company contributions

Life insurance

Job summary

Carpenter Technology in Reading, PA is looking for a driven individual to manage and improve operations, focusing on customer satisfaction and corporate goals. This role requires at least four years in account management and a strong leadership presence.

The company offers a competitive salary and a comprehensive benefits package including medical, dental, vision, and retirement options to support employee well-being.

Qualifications

• Four years of account management experience required.
• Preference for a minimum of two years in people management.
• Ability to create a positive, enthusiastic work environment.

Responsibilities

• Manage and improve operations for customer satisfaction.
• Supervise daily activities of business support and production teams.
• Coordinate communication between support and business functions.

Skills

Account management

People management

Leadership

Education

Two-to-four-year degree from an accredited institution

High school diploma

Job description

Job Overview

Carpenter Technology Corporation is a leading producer of premium specialty alloys, serving aerospace, transportation, medical, and energy markets.

Principal Purpose of Position

• Manage and improve operations, including business systems, processes, and policies, to support customer satisfaction and corporate goals.
• Increase the effectiveness of support services through improvements to functions such as quoting, order entry, invoicing, and coordinate communication between support and business functions.
• Drive initiatives that contribute to overall customer satisfaction and operational excellence.
• Develop and sustain effective relationships with Business Units, Logistics, Purchasing, Sales Force, International Operations, Credit, Planning, Manufacturing, Quality, and Finance.
• Identify training initiatives and continuous operational improvement activities to support business objectives, reduce costs, and enhance customer satisfaction.
• Provide leadership in daily problem solving to mitigate risks and prevent customer dissatisfaction.
• Create a positive, enthusiastic work environment that is team‑oriented, customer focused, and quality driven.
• Re‑engineer the department to meet changing organizational and business needs.
• Provide technical and functional expertise to assist team members, customers, and interdepartmental resources with problem resolution.
• Own talent selection, growth, development, succession planning, and performance management by offering strong leadership and coaching.
• Maintain departmental metrics and ensure compliance with corporate and regulatory guidelines and customer service best practices.
• Perform other duties and special projects as assigned.

General Responsibilities

• Coordinate and supervise the daily activities of business support, technical, or production teams.
• Set priorities to ensure task completion and coordinate work with other supervisors.
• Make decisions guided by policies, procedures, and the business plan with managerial oversight.
• Supervise at least two employees (typical work does not involve the activities supervised).

Additional Responsibilities

• Ensure a safe workplace and promote environmental stewardship.
• Accountable for performance of shift, team, or unit.

Education & Training

• High school diploma required; preference for a two‑to‑four‑year degree from an accredited institution.

Relevant Work Experience

• Four years of account management experience required; preference for a minimum of two years of people management experience.

Benefits

Competitive salary and comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401(k) with company contributions, and additional options for employees.

Equal Employment Opportunity Statement

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, employing affirmative action for all protected classes, and recruiting and developing the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.