Supervisor - Customer Service

Carpenter Technology Corporation; Reading (Berks County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with company contributions

Medical, dental, vision coverage

Job summary

A leading alloy producer in Reading, United States is seeking an experienced operations manager to oversee and enhance business processes. This role focuses on improving customer satisfaction and operational efficiency while leading team efforts and developing inter-departmental relationships. Candidates should have at least 4 years of account management experience, with a preference for those with people management skills. The position offers a comprehensive benefits package, including medical and 401k options.

Qualifications

• 4 years of account management experience required.
• Minimum of 2 years of people management preferred.

Responsibilities

• Manage and improve operations and business processes.
• Lead and enhance support services for customer satisfaction.
• Develop relationships with various departments to achieve business objectives.
• Create a positive and team-oriented work environment.

Skills

Team leadership

Customer relationship management

Problem-solving

Operational efficiency

Education

High School diploma

Two to Four-year degree preferred

Job description

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology's high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology's wrought, and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.

Principal Purpose of Position

• Manage and improve the operations including business systems, processes, and policies in support of customer satisfaction and corporate goals.
• Manage and increase the effectiveness and efficiency of the support services through improvements to each function (quoting, order entry, invoicing, etc) as well as the coordination and communication between support and business functions.
• Drive initiatives that contribute to overall customer satisfaction and operational excellence.
• Develop and sustain effective and mutually beneficial relationships with Business Units, Logistics, Purchasing, Sales Force, International Operations, Credit, Planning, Manufacturing, Quality, and Finance.
• Works within and in conjunction with above departments and to identify training initiatives, continuous operational improvement activities in support of overall business objectives, cost reductions, and customer satisfaction initiatives.
• Provide a leadership role in daily problem solving to mitigate risk and customer dissatisfaction.
• Create and lead a positive enthusiastic work environment that is team-oriented, customer focused and quality driven.
• Accountable for re‑engineering department to meet changing organizational and business needs.
• Provide technical and functional expertise to assist team, customers, and inter departmental resources with various levels of problem resolution.
• Ownership of talent selection, growth and development, succession planning and ongoing departmental performance management by providing strong leadership and coaching.
• Development and maintenance of departmental metrics.
• Accountable for the adherence to departmental processes and the compliance with corporate and regulatory guidelines as well as customer service best practices.
• Perform all other duties and special projects as assigned.

General Profile

• Coordinates and supervises the daily activities of business support, technical or production team.
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
• Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
• Typically, does not perform the work being supervised; supervises a minimum of two employees.

Safety and Citizenship

• Ensures a safe workplace.
• Promotes ways to improve the quality of life and protect the environment in the communities in which the Company does business.

Accountability

• Accountable for the performance of a shift, team or unit.

Education and/or Training

• High School diploma required.
• Prefer a Two to Four-year degree from an accredited institution.

Relevant Work Experience

• Require 4 years of account management and prefer a minimum of 2 years people management.

Benefits

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Equal Employment Opportunity and Diversity Statement

Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.