Manager I - Information Technology

Carpenter Technology; Reading (Berks County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company contributions

Life insurance

Medical and dental coverage

Flexible spending accounts

Job summary

Carpenter Technology is seeking a MANAGER I – INFORMATION TECHNOLOGY to manage IT activities and personnel. This role involves designing, developing, and supporting IT solutions in alignment with business needs.

The ideal candidate has at least six years of IT experience and some management experience, along with a four-year degree. Carpenter offers a competitive salary and comprehensive benefits package.

Qualifications

• Minimum of six years of experience in Information Technology.
• Zero to two years of management experience required.
• Knowledge of full software lifecycle management.
• Ability to solve problems in a disciplined manner.

Responsibilities

• Manage activities related to IT solutions design, development, and support.
• Work with ITSM system for management reporting and process improvement.
• Lead the development of IT strategy and standards.
• Ensure technology delivery meets business needs.

Skills

Information Technology experience

Leadership

Service management

Problem-solving

Software lifecycle management

Education

Four-year college degree

Job description

MANAGER I – INFORMATION TECHNOLOGY

Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology’s high‑performance materials and advanced process solutions are integral to critical applications in aerospace, transportation, medical and energy markets.

Position Summary

Manages the activities and personnel associated with the design, development, implementation, and support of short‑term and medium‑term Information Technology solutions. Identifies opportunities where IT solutions can help meet department, location, or functional goals and objectives through IT technology and systems. Aligns direction with IT Department Strategy and Standards or recommends changes as appropriate. Provides leadership for development of specific systems, system upgrades, and system support. Demonstrates ownership and single point of accountability for a technology, technologies, or functional systems deemed in scope. Performs all other duties and special projects as assigned.

Primary Responsibilities

• Work extensively with Carpenter’s ITSM system to provide management reporting, analyze trends and improve operational processes.
• Leverage AI technologies to improve service delivery and adhere to ITIL best practices.
• Direct activities and personnel associated with the design, development, implementation, and support of short‑term and long‑term Information Technology solutions.
• Provide leadership for the development of IT strategy, standards, guidelines, processes, and procedures.
• Ensure that delivery and support of new technology products meet the needs of the business.
• Review and provide a summary of key performance indicators for Infrastructure Services over the previous six months; where KPIs do not exist, work with IT Infrastructure leads and vendors to create and measure performance.
• Manage Service Desk services to meet and exceed the targets defined in the Service Level Agreement (SLA) as defined by the Service Desk and Level 2 Vendor SOWs, and identify any updates to or new SLAs.
• Provide leadership to fulfill operational responsibilities and deliverables of services for Service Desk and Level 2 Support.
• Oversee the Knowledge Management function and analyze reports to identify trends and opportunities for process improvement and training.
• Work with Service Desk Team Management to provide performance management of vendor resources on the Service Desk team.
• Work with Level 2 Support Team to provide performance review and input on resources.
• Provide interface with Vendor leadership for delivery of services.

Position Requirements

• Four‑year college degree required.
• Six or more years of Information Technology experience required.
• Zero to two years of experience in a management role required.
• Knowledge of full software lifecycle management.
• Knowledge of disciplined problem‑solving methods.
• Knowledge of positive employee relations practices.

Benefits

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401(k) with company contributions as well as many other options.

Equal Employment Opportunity

Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.