Supervisor - Customer Service

Carpenter Technology; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with company contributions

Job summary

A leading specialty alloys provider in Raleigh, NC is seeking a Supervisor for Customer Service. This role focuses on enhancing operational effectiveness and ensuring customer satisfaction. Key responsibilities include managing business systems, developing relationships with multiple departments, and fostering a positive work environment. Candidates should possess a high school diploma with preferred management experience and leadership skills. The company offers a competitive salary and benefits package.

Qualifications

• 4 years of account management experience required.
• Minimum of 2 years of people management preferred.
• Strong leadership skills in a team-oriented environment.

Responsibilities

• Manage and improve operations for customer satisfaction.
• Develop relationships across business units.
• Provide leadership in problem-resolution.

Skills

Customer relationship management

Leadership

Operational excellence

Problem-solving

Education

High School diploma

Two to Four-year degree preferred

Job description

Supervisor - Customer Service page is loaded## Supervisor - Customer Servicelocations: Reading, PA: Raleigh, NCtime type: Full timeposted on: Posted 2 Days Agojob requisition id: 26245**Carpenter Technology Corporation** is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels and tool steels. Carpenter Technology’s high-performance materials and advanced process solutions are an integral part of critical applications used within the aerospace, transportation, medical and energy markets, among other markets. Building on its history of innovation, Carpenter Technology’s wrought, and powder technology capabilities support a range of next-generation products and manufacturing techniques, including novel magnetic materials and additive manufacturing.**Principal Purpose of Position:** • Manage and improve the operations including business systems, processes, and policies in support of customer satisfaction and corporate goals. • Manage and increase the effectiveness and efficiency of the support services through improvements to each function (quoting, order entry, invoicing, etc) as well as the coordination and communication between support and business functions. • Drive initiatives that contribute to overall customer satisfaction and operational excellence. • Develop and sustain effective and mutually beneficial relationships with Business Units, Logistics, Purchasing, Sales Force, International Operations, Credit, Planning, Manufacturing, Quality, and Finance. • Works within and in conjunction with above departments and to identify training initiatives, continuous operational improvement activities in support of overall business objectives, cost reductions, and customer satisfaction initiatives. • Provide a leadership role in daily problem solving to mitigate risk and customer dissatisfaction. • Create and lead a positive enthusiastic work environment that is team-oriented, customer focused and quality driven. • Accountable for re-engineering department to meet changing organizational and business needs. • Provide technical and functional expertise to assist team, customers, and inter departmental resources with various levels of problem resolution. • Ownership of talent selection, growth and development, succession planning and ongoing departmental performance management by providing strong leadership and coaching. • Development and maintenance of departmental metrics. • Accountable for the adherence to departmental processes and the compliance with corporate and regulatory guidelines as well as customer service best practices. • Perform all other duties and special projects as assigned. General Profile • Coordinates and supervises the daily activities of business support, technical or production team. • Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. • Typically, does not perform the work being supervised; supervises a minimum of two employees. Safety and Citizenship • Ensures a safe workplace. • Promotes ways to improve the quality of life and protect the environment in the communities in which the Company does business. Accountability • Accountable for the performance of a shift, team or unit.**Education and/or Training:** • High School diploma required. Prefer a Two to Four-year degree from an accredited institution.**Relevant Work Experience:** • Require 4 years of account management and prefer a minimum of 2 years people management.Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.Carpenter Technology Corporation’s policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.**Carpenter Technology Corporation** (NYSE: CRS) is a recognized leader in high-performance specialty alloy-based materials and process solutions for critical applications in the aerospace, defense, transportation, energy, industrial, medical, and consumer electronics markets. Founded in 1889, Carpenter has evolved to become a pioneer in premium specialty alloys, including titanium, nickel, and cobalt, as well as alloys specifically engineered for additive manufacturing (AM) processes and soft magnetics applications. Carpenter recently expanded its AM capabilities to provide a complete “powder-to-part” solution to accelerate materials innovation, offer rapid prototyping, and streamline parts production.**Carpenter Technology Corporation** offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.**Carpenter Technology Corporation** is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages sent for this purpose will be considered. A response to your request may take up to 5 business days.