Supervisor - Casino Games Part Time

Bally's Interactive; Atlantic City (NJ); On-site; USD 50,000 - 67,000; Full time

Job summary

Bally's Interactive in Atlantic City, NJ seeks a supervisor-level dealer role responsible for ensuring proper procedures, supervising dealers, and verifying table transactions to maintain game pace and guest satisfaction.

The position emphasizes leadership, coaching, and consistent customer service excellence in a fast-paced gaming environment.

Responsibilities

• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.

Skills

Customer service

Leadership

Communication

Coaching

Teamwork

Job description

Responsibilities:

• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.
• Directly responsible for customer service objectives.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
• Conveys positive energy and enthusiasm focusing on the guest interaction.
• Continuously improves service by evaluating service breakdowns using guest feedback, data, and behavior.
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
• Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
• Keeps team well informed of property promotions and events.
• Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
• Addresses employee performance issues, coaches for improvement, and provide ongoing feedback.
• Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
• Consistently follows company policies, procedures, and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
• Takes personal responsibility for creating an atmosphere of luck.
• Other duties as assigned.

Work Environment:

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Working Conditions:

• Constantly-Standing, Walking, Sitting, Balancing, Noise, Cigarette Smoke, Talking, Hearing, Repetitive Motions, Eye/Hand/Foot Coordination
• Frequently-Reaching,Handling,Grasping,Feeling
• Occasionally-Pushing,Pulling,Stooping.
• Rarely-Crawling,Atmospheric Conditions, Hazards, Vibration, Humid, Wet, Temperature Changes, Extreme Heat, Extreme Cold, Crouching, Kneeling, Climbing, Carrying, Lifting, Sitting, Crawling.

Target Salary Range:

• $28.13 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.