Casino Games Supervisor: Lead, Service & Compliance

Bally's; Atlantic City (NJ); On-site; USD 36,000 - 43,000; Full time

Job summary

Bally's in Atlantic City is seeking a dealer-supervisor to ensure proper procedures are followed by all dealers in the assigned pit. You will verify table transactions, settle disputes, and verify credit issuance after authorizations.

The role focuses on maintaining game pace, promoting superior guest service, and coaching staff to meet service standards. Prior dealing experience and casino rule knowledge are required.

Qualifications

• Direct dealing experience with the game(s) contained in assigned pit area.
• Knowledge of casino rules, procedures, and regulations as applied to the game(s) under supervision.

Responsibilities

• Ensures proper procedure is used by all dealers under supervision.
• Verifies all gaming table transactions in supervised area.
• Maintains awareness of activity on games in area of supervision; settles disputes that may arise, escalating issues when appropriate.
• Verifies issuance of credit after completion of all authorization procedures.
• Motivates dealers to provide superior customer service while also taking responsibility for following dealing procedures and keeping proper game pace.

Job description

Bally's in Atlantic City is seeking a dealer-supervisor to ensure proper procedures are followed by all dealers in the assigned pit. You will verify table transactions, settle disputes, and verify credit issuance after authorizations.

The role focuses on maintaining game pace, promoting superior guest service, and coaching staff to meet service standards. Prior dealing experience and casino rule knowledge are required.