Security - Officer FT

Bally's Interactive; Atlantic City (NJ); On-site; USD 22,000 - 31,000; Full time

Job summary

Bally's Interactive in Atlantic City, NJ seeks a front-line hospitality associate to deliver outstanding guest service within a fast-paced casino environment. You will greet guests, anticipate needs, and contribute to a lively, positive atmosphere.

Responsibilities include maintaining cash and chip security, promoting loyalty programs, and upholding rigorous safety standards while providing extra mile service on shifts that include evenings and weekends.

Responsibilities

• Delivers superior customer service and maintains a positive attitude during every guest interaction.
• Greets guests warmly and builds rapport to anticipate needs.
• Creates an atmosphere of welcome and celebrates guests’ wins when possible.
• Upholds casino safety and security regulations and protects money and chips.
• Enforces company policies and ensures compliance with casino regulations.
• Promotes casino programs and loyalty card memberships to guests.
• Performs duties with professionalism and assists with on-site operations as needed.

Skills

Customer service

Cash handling

Security regulations

Guest greeting

Job description

Responsibilities

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guests’ wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Enforces company security/safety regulations.
• Guards transfer of money and chips.
• Performs all security/safety related duties for Casino/Hotel.
• Represents company and its property to ensure all Casino regulations are adhered to at all times.
• Operates motorized vehicle, i.e., company van.
• Participates in the supervision, operation and/or support the multi-casino Bad Beat system.
• Other duties as assigned.

Work Environment

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Physical Demands

• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Target Salary Range

• $19.00 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

"Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE".