SUPERVISOR

Paycom; Virginia (MN); On-site; USD 57,680,000 - 66,125,000; Full time

Job summary

Huntleigh USA at Washington Dulles International Airport (IAD) seeks a Supervisor to lead daily operations and deliver outstanding passenger service. You will supervise staff, manage schedules, and ensure compliance in a fast-paced airport setting.

The role requires strong leadership and communication abilities, with a focus on safety and efficiency. Flexibility to work varied shifts, including weekends and holidays, is essential.

Qualifications

• Minimum of two years of supervisory experience preferred.
• Experience in customer service or aviation/transportation operations preferred.
• Ability to supervise and coach staff.

Responsibilities

• Supervise and support daily airport operations, including passenger assistance and wheelchair services.
• Lead, train, coach, and motivate employees to deliver exceptional customer service.
• Monitor staffing levels and scheduling to meet operational requirements.
• Ensure accurate payroll, attendance, and personnel documentation.
• Communicate effectively with airline representatives, airport authorities, customers, and team members.
• Ensure compliance with company policies, airline requirements, airport regulations, and safety standards.
• Investigate and report operational issues, incidents, and customer concerns.
• Assist with employee performance management and disciplinary processes when necessary.
• Support goals while maintaining a safe, efficient, and professional work environment.
• Perform other duties as assigned by management

Skills

Leadership

Interpersonal skills

Verbal and written communication

Multitasking

Problem-solving

Conflict resolution

Microsoft Office

Teamwork

Education

High School Diploma or GED

College coursework or degree preferred

Tools

Microsoft Office

Job description

Job Details: Job Location: DULLES VA - DULLES, VA 20166, Salary Range: $20.13 - $20.13 Hourly,

Come Work for Huntleigh USA!

Now Hiring: Supervisor

Washington Dulles International Airport (IAD)

Position Details

• Position: Supervisor
• Location: Washington Dulles International Airport (IAD)
• Employment Type: Full-Time
• Pay Rate: $20.13 per hour
• Schedule: Varying shifts based on operational needs
• Availability Required: Must be flexible and available to work days, evenings, weekends, and holidays as needed

Huntleigh USA is seeking a professional, dependable, and motivated Supervisor to join our team at Washington Dulles International Airport (IAD). This leadership role is responsible for supporting daily operations, ensuring exceptional customer service, maintaining compliance standards, and leading a team in a fast-paced airport environment.

Why Join Huntleigh USA?

At Huntleigh USA, we are committed to providing exceptional service while creating opportunities for professional growth and advancement. Join a team that values integrity, teamwork, accountability, and customer service excellence.

Become part of an organization dedicated to delivering outstanding airport support services and creating a positive travel experience for passengers every day.

Essential Duties and Responsibilities

As a Supervisor, you will play a key role in ensuring efficient daily operations and outstanding passenger service. Responsibilities include:

• Supervise and support daily airport operations, including passenger assistance and wheelchair services
• Lead, train, coach, and motivate employees to deliver exceptional customer service
• Monitor staffing levels and scheduling to meet operational requirements
• Ensure accurate and timely completion of payroll, attendance, and personnel documentation
• Communicate effectively with airline representatives, airport authorities, customers, and team members
• Ensure compliance with company policies, airline requirements, airport regulations, and safety standards
• Investigate and report operational issues, incidents, and customer concerns
• Assist with employee performance management and disciplinary processes when necessary
• Support operational goals while maintaining a safe, efficient, and professional work environment
• Perform other duties as assigned by management

Qualifications

Education

• High School Diploma or GED required
• College coursework or degree preferred

Experience

• Minimum of two (2) years of supervisory, customer service, aviation, transportation, or related operational experience preferred

Skills and Abilities

• Strong leadership and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong problem-solving and conflict-resolution skills
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• Ability to work independently and as part of a team

Requirements

• Must successfully pass a background check and drug screening
• Must be authorized to work in the United States
• Must be able to obtain and maintain all required airport security credentials and badges
• Must maintain a professional appearance and demeanor at all times
• Must be able to work a flexible schedule, including weekends and holidays

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to work indoors and outdoors in varying weather conditions
• Ability to bend, stoop, reach, and perform repetitive motions
• Ability to lift, push, pull, and carry up to 75 pounds with or without reasonable accommodation
• Ability to work in a busy airport environment while maintaining attention to detail and safety awareness

Qualifications

• College degree preferred or relevant aviation operations (or related aviation security, military or other applicable client services) experience of at least two to five years, or equivalent combination of education and experience
• Excellent broad set of management skills (operations, finance, human resources, administration, and, as applicable, technology) with the ability to work independently as a leader in a fast-paced and often fastchanging environment and industry
• Prefer at least a working knowledge and skill set of a variety of computer software applications in word processing and spreadsheets including but not limited to Word, Excel, and Microsoft Outlook
• Must be able to successfully ensure continual attention to wide range of details, establish and work priorities, and meet all deadlines within the scope of the position