SR. DUTY MANAGER

Huntleigh USA CORPORATION; Virginia (MN); On-site; USD 44,000 - 60,000; Full time

Job summary

Huntleigh USA at Dulles International Airport is seeking a Senior Duty Manager – Wheelchair Operations to lead daily wheelchair services for airline partners. You will coordinate frontline teams, ensure safety, and maintain service quality in a fast-paced airport setting.

The ideal candidate demonstrates strong leadership, effective communication with multiple stakeholders, and a proactive approach to resolve non-routine situations while upholding safety and compliance standards.

Qualifications

• Fluent in reading, writing, and speaking English.
• Proven leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a high-volume environment.
• Strong problem-solving and decision-making abilities.
• Proficient with email and Microsoft Excel.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversight of wheelchair passenger services between team members, airline clients, and passengers.
• Dispatch Wheelchair Attendants efficiently while documenting service requests.
• Ensure timely passenger pick-up and drop-off in line with airline expectations.
• Maintain a clean, organized, and professional work environment.
• Monitor and ensure proper sign-out and return of radios, phones, and equipment.
• Coordinate breaks and meal periods for staff.
• Coordinate storage of wheelchairs in designated areas.
• Maintain open communication with team members and clients.
• Build strong relationships with airline partners and internal teams.
• Promote safety, accountability, and compliance among attendants.
• Ensure accurate incident reports for accidents or unusual events.
• Maintain wheelchair logs documenting all passenger assists.

Skills

Leadership

Communication

Multitasking

Problem-solving

English fluency

Flexibility

Tools

Microsoft Excel

Email

Job description

Job Details

Job Location: DULLES VA - DULLES, VA 20166

Salary Range: $25.00 - $25.00 Hourly

Senior Duty Manager – Wheelchair Operations

Location

Dulles International Airport (IAD)

Pay Rate

$25.00 per hour

Employment Type

Hourly

Schedule

Open/Flexible (must be available to work weekends and holidays)

Position Overview

The Senior Duty Manager plays a critical leadership role in ensuring the safe, efficient, and seamless daily operation of wheelchair services for airline partners supported by Huntleigh USA at Dulles International Airport. This position is responsible for coordinating frontline teams, maintaining operational excellence, resolving non-routine situations, and fostering a culture of safety, accountability, and continuous improvement.

The ideal candidate is a proactive leader who thrives in a fast-paced airport environment, communicates effectively with multiple stakeholders, and leads by example.

Key Responsibilities

• Oversee and coordinate wheelchair passenger services between team members, airline clients, and passengers
• Dispatch Wheelchair Attendants efficiently while documenting incoming service requests
• Ensure timely passenger pick-up and drop-off in alignment with airline expectations
• Maintain a clean, organized, and professional work environment
• Monitor and ensure proper sign-out and return of radios, phones, and equipment
• Coordinate and document employee breaks and meal periods
• Partner with coordinators to ensure wheelchairs are secured and stored in designated areas
• Maintain open, clear, and continuous communication with team members and clients
• Build and sustain strong working relationships with airline partners and internal teams
• Recognize and reinforce positive performance and teamwork
• Promote safety awareness, accountability, and compliance among Wheelchair Attendants
• Ensure accurate completion of incident reports for accidents or unusual events
• Maintain wheelchair logs to accurately document all passenger assists
• Communicate professionally with Customs, TSA, and city personnel
• Review staffing levels daily and ensure all required positions are fully staffed
• Proactively address coverage gaps and operational challenges

Required Knowledge, Skills, and Abilities

• Ability to read, write, and speak English fluently
• Strong leadership, communication, and organizational skills
• Ability to manage multiple priorities in a high-volume, time-sensitive environment
• Strong problem-solving and decision-making abilities
• Proficiency with email and Microsoft Excel
• Flexibility to work an open schedule, including weekends and holidays

Work Environment

This role operates in a dynamic airport setting and requires frequent interaction with airline representatives, passengers, and regulatory agencies. Candidates must demonstrate professionalism, reliability, adaptability, and sound judgment at all times.

Huntleigh USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.