BAGGAGE SERVICE OFFICE SUPERVISOR

Huntleigh USA CORPORATION; Virginia (MN); On-site; USD 30,000 - 33,000; Full time

Job summary

Huntleigh USA Corporation is hiring a Baggage Service Office (BSO) Supervisor at Dulles International Airport (IAD). This full-time leadership role requires overseeing daily BSO operations, handling baggage issues, and delivering excellent customer service in a fast-paced airport setting.

The ideal candidate will have a High School Diploma or equivalent, be 18+, possess reliable transportation and a valid contact number, and be able to pass drug/alcohol testing with random screenings.

Qualifications

• High School Diploma or equivalent (may be required in some locations).
• Must be 18 years of age or older.
• Must have reliable transportation.
• Must have a reliable contact phone number.
• Ability to read, write, speak, and follow instructions in English.
• Must pass required drug and alcohol testing (DOT or Non-DOT).
• Subject to random drug and alcohol testing requirements.

Responsibilities

• Supervise and lead a team of Baggage Service Representatives
• Oversee daily operations of the Baggage Service Office (BSO)
• Manage lost, delayed, and mishandled baggage processes
• Ensure timely and professional resolution of passenger baggage concerns
• Conduct coaching, training, and development of team members
• Coordinate with Ramp, Customer Service, and Flight Operations teams
• Maintain accurate documentation and incident reporting
• Ensure compliance with TSA regulations and airline operational standards

Education

High School Diploma or equivalent

Job description

Overview

Job Location: DULLES, VA 20166

Salary Range: $23.13 - $23.13 Hourly

NOW HIRING – BAGGAGE SERVICE OFFICE (BSO) SUPERVISOR

Location: Dulles International Airport (IAD) – Dulles, Virginia

Company: Huntleigh USA Corporation

Pay Rate: $23.13 per hour

Employment Type: Full-Time

Shift: Open availability required (must be available Saturday and Sunday)

Start Date: April 27, 2026

Position Overview

Huntleigh USA Corporation is currently seeking a Baggage Service Office (BSO) Supervisor for immediate hire at Dulles International Airport (IAD). This is a full-time leadership role requiring strong operational oversight, excellent customer service, and the ability to work in a fast-paced airport environment.

Candidates must have full open availability, including weekends, and be available to start on April 27, 2026. This is an urgent hiring need, and qualified applicants will move quickly through the selection process.

About Huntleigh USA Corporation

Huntleigh USA Corporation, established in 1992, provides general and aviation security solutions and services to commercial and private companies. Services include aviation security operations, baggage services, passenger assistance, aircraft services, security consulting, and related airport support functions.

Position Responsibilities

• Supervise and lead a team of Baggage Service Representatives
• Oversee daily operations of the Baggage Service Office (BSO)
• Manage lost, delayed, and mishandled baggage processes
• Ensure timely and professional resolution of passenger baggage concerns
• Conduct coaching, training, and development of team members
• Coordinate with Ramp, Customer Service, and Flight Operations teams
• Maintain accurate documentation and incident reporting
• Ensure compliance with TSA regulations and airline operational standards

Physical Requirements

• Must be able to stand, bend, stoop, squat, push, and lift throughout the shift
• Must be able to lift, carry, and/or hold up to 75 pounds or more

Qualifications

• High School Diploma or equivalent (may be required in some locations)
• Must be 18 years of age or older
• Must have reliable transportation
• Must have a reliable contact phone number
• Ability to read, write, speak, and follow instructions in English
• Must pass required drug and alcohol testing (DOT or Non-DOT)
• Subject to random drug and alcohol testing requirements

Ideal Candidate Profile

We are seeking a dependable and motivated leader who thrives in a fast-paced airport environment, demonstrates strong communication skills, and is committed to delivering excellent customer service. Flexibility, reliability, and full open availability are essential.

How to Apply

Qualified candidates are encouraged to apply immediately. Due to the urgent nature of this role, interviews and hiring decisions will be conducted on an expedited basis.