Supervisor

Buffalo Wing Factory, Reston; Reston (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Buffalo Wing Factory Reston is seeking a proactive Front of House Supervisor to lead daily operations, ensure exceptional guest service, and support back-of-house coordination when needed.

You will supervise front-of-house staff, manage shifts, training, and inventory, while upholding health, safety, and company policies. The role requires strong communication, reliability, and a commitment to a welcoming guest experience.

Qualifications

• Previous supervisory or leadership experience in a hospitality or customer service setting.
• Strong communication and interpersonal skills.
• Organizational and problem-solving abilities.
• Ability to work under pressure and manage multiple tasks.
• Flexible to work evenings, weekends, and holidays.
• Knowledge of health and safety regulations in food service.
• Positive attitude and commitment to guest experiences.

Responsibilities

• Supervise and coordinate all front-of-house staff during shifts to ensure efficient service delivery
• Oversee guest experience, addressing any concerns promptly and professionally
• Ensure adherence to company policies, health and safety standards, and service protocols
• Assist in training, mentoring, and motivating team members to uphold service excellence
• Manage shift operations, including opening and closing procedures
• Collaborate with back-of-house team to ensure seamless communication and workflow
• Monitor inventory levels and assist with stock management as needed
• Handle cash register operations and financial transactions accurately
• Maintain a clean, organized, and welcoming environment for guests and staff

Skills

Supervisory experience

Customer service excellence

Communication skills

Organizational skills

Evening/weekend availability

Health & safety knowledge

Cash handling

Job description

Description

Job Title: Front of House Supervisor

We are seeking a dedicated and proactive Front of House Supervisor to join our team. This leadership role is essential in ensuring smooth daily operations, delivering exceptional customer service, and maintaining a positive environment for both staff and guests. As a Supervisor, you will oversee all aspects of the shift, with a primary focus on front-of-house operations, while also supporting back-of-house activities as needed.

Key Responsibilities:

• Supervise and coordinate all front-of-house staff during shifts to ensure efficient service delivery


• Oversee guest experience, addressing any concerns promptly and professionally


• Ensure adherence to company policies, health and safety standards, and service protocols


• Assist in training, mentoring, and motivating team members to uphold service excellence


• Manage shift operations, including opening and closing procedures


• Collaborate with back-of-house team to ensure seamless communication and workflow


• Monitor inventory levels and assist with stock management as needed


• Handle cash register operations and financial transactions accurately


• Maintain a clean, organized, and welcoming environment for guests and staff

Skills and Qualifications:

• Previous supervisory or leadership experience in a hospitality or customer service setting


• Excellent communication and interpersonal skills


• Strong organizational and problem-solving abilities


• Ability to work effectively under pressure and handle multiple tasks simultaneously


• Flexibility to work various shifts, including evenings, weekends, and holidays


• Knowledge of health and safety regulations and best practices in food service


• Positive attitude and a commitment to delivering outstanding guest experiences

Join our dynamic team and be part of a company that values growth, teamwork, and excellence. We offer a supportive work environment, opportunities for advancement, and comprehensive training to help you succeed in your leadership role.

Requirements

• Proven experience in customer service; prior restaurant or hospitality experience strongly preferred


• Availability to work nights, weekends, and holidays as required by restaurant operations


• Strong interpersonal and communication skills with a guest-focused mindset


• Ability to assist with ordering, inventory management, and basic administrative tasks


• Demonstrated leadership potential, including the ability to mentor, train, and motivate team members


• Strong organizational and time-management skills in a fast-paced environment


• Ability to stand for extended periods and perform light lifting as needed


• Reliable, punctual, and adaptable to changing business needs