Supervisor

Wahlburgers; San Juan (PR); On-site; USD 32,000 - 42,000; Full time

Job summary

Wahlburgers in San Juan, Puerto Rico, seeks a Restaurant Supervisor to support the GM and AGM in day-to-day operations, lead staff, and maintain service quality.

This role requires 2+ years in a high-volume restaurant, bilingual Spanish and English, weekend shifts, and strong leadership. You will oversee opening/closing, training, scheduling, guest recovery, and adherence to standards.

Qualifications

• Minimum of 2 years of full-service restaurant experience and experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, manager, etc.) in a high-volume full-service restaurant concept.
• Fully bilingual (Spanish & English)
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
• Excellent problem resolution/guest recovery skills.
• Attention to detail and analytical skills.
• Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
• Strong commitment to serving others in the community.
• Acts with integrity and treats others with respect.
• Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service.

Responsibilities

• Supports the GM & AGM in efficient and effective restaurant operations on a day-to-day basis.
• Assists with aspects of inventory, purchasing, receiving, and storage of Company specified products.
• Ensure high standards of food quality and service.
• Throughout the shift, complete walkthroughs of the building to ensure equipment, furniture, and fixtures are clean and in good working order.
• Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
• In the absence of the GM, AGM, and RM, the Supervisor is responsible for managing and directing all required aspects within the restaurant.
• Oversee the restaurant's opening and closing procedures.
• Supervise and support front-of-house and back-of-house staff, including servers, bartenders, bussers, hosts, and cooks.
• Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
• Schedule shifts and manage staff rosters to ensure adequate coverage.
• Monitor staff performance and provide feedback and coaching as needed.
• Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure guests receive exceptional service by promptly addressing and resolving any issues or complaints.
• Monitor the dining area to ensure guest satisfaction and adherence to service standards.
• Handle difficult situations and emergencies with professionalism.
• Maintain high standards of food quality and presentation.
• Collaborate with kitchen staff to ensure timely and accurate order preparation and delivery.
• Conduct regular inspections to ensure the restaurant is up to standards in cleanliness and organization.
• Handle cash and payments, including closing out registers and ensuring accurate financial reporting.
• Foster a positive and collaborative work environment by promoting teamwork and open communication.
• Relay important information from management to staff and vice versa.
• Conduct pre-shift meetings to inform staff of any updates, specials, or changes.

Skills

Staff supervision

Leadership

Bilingual Spanish/English

Customer service

POS & MS Office tech

Tools

POS systems

Microsoft Office

Job description

We are a working class organization, rooted at a family’s kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.

Job Summary:

The Restaurant Supervisor supports the General Manager (GM) and Assistant General Manager (AGM) in overseeing the restaurant's daily operations. This role involves managing staff, ensuring excellent customer service, maintaining quality control, and contributing to the restaurant's overall success. The Restaurant Supervisor acts as a bridge between the management team and the service staff, ensuring smooth and efficient operations.

Key Responsibilities

Operational Management:

• Supports the GM & AGM in efficient and effective restaurant operations on a day-to-day basis.
• Assists with aspects of inventory, purchasing, receiving, and storage of Company specified products.
• Ensure high standards of food quality and service.
• Throughout the shift, complete walkthroughs of the building to ensure equipment, furniture, and fixtures are clean and in good working order.
• Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
• In the absence of the GM, AGM, and RM, the Supervisor is responsible for managing and directing all required aspects within the restaurant.
• Oversee the restaurant's opening and closing procedures.

Staff Management:

• Supervise and support front-of-house and back-of-house staff, including servers, bartenders, bussers, hosts, and cooks.
• Helps recruit, hire, train, and supervise staff, including servers, bartenders, cooks, and other front-of-house (FOH) and back-of-house (BOH) employees.
• Schedule shifts and manage staff rosters to ensure adequate coverage.
• Monitor staff performance and provide feedback and coaching as needed.
• Maintains a professional restaurant and team member image, including restaurant cleanliness, proper uniforms, and appearance standards.

Customer Service:

• Ensure guests receive exceptional service by promptly addressing and resolving any issues or complaints.
• Monitor the dining area to ensure guest satisfaction and adherence to service standards.
• Handle difficult situations and emergencies with professionalism.

Quality Control:

• Maintain high standards of food quality and presentation.
• Collaborate with kitchen staff to ensure timely and accurate order preparation and delivery.
• Conduct regular inspections to ensure the restaurant is up to standards in cleanliness and organization.
• Handle cash and payments, including closing out registers and ensuring accurate financial reporting.

Communication:

• Foster a positive and collaborative work environment by promoting teamwork and open communication.
• Relay important information from management to staff and vice versa.
• Conduct pre-shift meetings to inform staff of any updates, specials, or changes.

Requirements & Prior Experience:

• Minimum of 2 years of full-service restaurant experience and experience in a leadership capacity (i.e., trainer, shift leader, kitchen manager, manager, etc.) in a high-volume full-service restaurant concept.
• Fully bilingual (Spanish & English)
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Excellent leadership and motivational skills.
• Excellent problem resolution/guest recovery skills.
• Attention to detail and analytical skills.
• Experienced and proficient in using basic computer technology (i.e., POS systems, Microsoft Office programs, etc.).
• Strong commitment to serving others in the community.
• Acts with integrity and treats others with respect.
• Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service.