Supervisor

Delaware North at American Family Field; Milwaukee (WI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North at American Family Field is seeking a Restaurant Supervisor to lead the Barrel Yard team in Milwaukee, Wisconsin. You will guide hourly staff, uphold service standards, and prioritize tasks in a fast-paced stadium environment.

Responsibilities include training, scheduling within budget, ensuring safety and cleanliness, and coordinating with managers to improve operations. A minimum of one year supervisory experience and flexible schedule are required.

Qualifications

• Minimum of one year of front-of-house supervisor experience.
• Strong organization and guest service skills.
• Must be at least 18 years old.
• Flexible schedule including nights, days, weekends and holidays.

Responsibilities

• Lead hourly staff in the daily performance of their duties.
• Assist managers in training and development of the team.
• Maintain a safe and clean environment for guests and associates.
• Assist managers in staffing within budgetary goals and business volume.
• Inspect assigned area to monitor staff and guest needs.
• Greet guests professionally and handle multiple tasks.

Skills

Front-of-house supervision

Guest service

Team leadership

Basic math skills

Basic computer skills

Tools

Word processing

Spreadsheets

Email

Job description

The opportunity

Delaware North Sportservice is searching for a Restaurant Supervisors to join our Barrel Yard team at American Family Field in Milwaukee, Wisconsin. Ensuring the highest levels of service to our guests is our greatest priority. If you can lead hourly staff in the daily performance of their duties and effectively prioritize multiple tasks, you will score a winning career with this team!

Pay

$16.00 – $20.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Ensure compliance with all departmental and organizational policies and procedures.
• Maintain a safe and clean environment for guests and associates.
• Assistmanagers in training and development of the team and conductingassociate-counselingsessions including verbal and written corrective action reports.
• Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume.
• Inspect by walking through your assigned area tomonitorstaff and tomonitorguest needs.
• Lead hourly staff in the daily performance of their duties.
• Ensure venue is adequately stocked with all product and supplies needed for service.
• Collaborate with manager concerning operational deficiencies and areas in need of attention.
• Greet guests positively, treating each person as an individual and in a professional manner.
• Prioritize and handle multiple tasks simultaneously.
• Complete other duties as assigned.

More about you

• Oneyearfront of house supervisorexperiencerequired.
• Superior organization and guest service abilitiesrequired.
• Basic math skills including addition, subtraction, multiplication, division,fractionsand percentages.
• Basic computer skills including word-processing, spreadsheets, and e-mailrequired.
• Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations tomaintainthe guest’s goodwill
• Mustbe at least 18 years old.
• Must have a flexible schedule including nights, days, weekends, and holidays.

Physical requirements

• Ability to lift or carry 50 pounds.
• Ability to stand or walk 100% of the time.
• Possible exposure to secondhand smoke.
• Possible exposure to high volume of noise

Shift details

• Days
• Evenings
• Holidays
• Weekends

Source: Hospitality Online