Summer Internship: Customer Experience & Process Improvement

PACCAR; Renton (WA); Hybrid; USD 34,000 - 41,000; Part time

Benefits offered by this job

401k with up to a 5% company match

Medical, dental, and vision plans for你

Flexible spending accounts (FSA) and H

Life and accidental death and disember

EAP services and wellness programs

Global Fortune 500 company with growth

Relocation assistance available

Job summary

PACCAR is offering a Summer Internship in the Customer Experience group at our Renton, WA headquarters. You will work directly with the PACCAR Customer Center, gaining exposure to customer service processes and continuous improvement initiatives.

This role provides hands-on learning from managers and senior leaders, opportunities to analyze workflows, support documentation and training materials, and a path to develop Six Sigma skills while contributing to operational excellence.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and project management skills.
• Self-motivation and energetic personality.
• Team-oriented.
• Flexibility to work in a dynamic, fast-paced environment.
• Ability to handle multiple priorities.
• Strong PC skills including Microsoft Office Suite.

Responsibilities

• Interface with dealers and end customers and assist with business processes.
• Collaborate with Customer Center team members to analyze and improve service coordination workflows.
• Review current business processes and identify opportunities for increased efficiency and customer satisfaction.
• Support the implementation of process improvements initiatives, including documentation and training materials.
• Assist with Six Sigma and other continuous improvement projects focused on operational excellence.
• Present findings and recommendations to leadership, contributing to strategic decision-making.

Skills

Communication skills

Organizational skills

Self-motivation

Team-oriented

Multitasking

Prioritization

MS Office proficiency

Education

College student (undergrad preferred)

Tools

Microsoft Office Suite

Job description

PACCAR is offering a Summer Internship in the Customer Experience group at our Renton, WA headquarters. You will work directly with the PACCAR Customer Center, gaining exposure to customer service processes and continuous improvement initiatives.

This role provides hands-on learning from managers and senior leaders, opportunities to analyze workflows, support documentation and training materials, and a path to develop Six Sigma skills while contributing to operational excellence.