Summer Internship - Customer Experience Analytics (Vehicle Support Center)

PACCAR Parts

Renton (WA)

On-site

USD 34,000 - 41,000

Part time

14 hours ago

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Benefits offered by this job

401k with up to a 5% company match

Sick Leave

Medical, dental, and vision plans for你

Job summary

PACCAR Parts is offering an exciting Customer Experience Analytics summer internship at its headquarters in Renton, WA. The selected candidate will assist the Vehicle Support Center to optimize their technical assistance-based operations and make strategic business decisions using data driven methodologies.

Gain direct insight from industry-leading professionals and work directly with Managers and Senior Leadership while establishing company-wide mentoring partnerships and handling real-world

Qualifications

Relevant coursework or prior internship experience desired.
Excellent written and verbal communication skills.
Strong organizational and project management skills.
Self-motivation and energetic personality.
Team-oriented and flexible to work in a dynamic, fast-paced environment.
Ability to handle multiple priorities.
Strong PC skills including experience with Microsoft Office Suite.

Responsibilities

Interface with internal and external stakeholders to improve business processes.
Review and analyze department operations within an industry leading CRM.
Develop and update dashboards to visualize customer experience department metrics.
Propose and develop data-driven business solutions.
Utilize SQL, Tableau, Snowflake, Python and/or Streamlit to provide business insights and automate processes.
Lead or contribute to Six Sigma projects.

Skills

Coursework / internship experience

Communication skills

Organizational skills

Self-motivation

Teamwork

Multitasking

Microsoft Office

SQL

Tableau

Snowflake

Python

Streamlit

Education

Enrolled in college (undergraduate)

Tools

SQL

Tableau

Snowflake

Python

Streamlit

Job description

Requisition Summary

Gain direct insight from industry-leading professionals
Work directly with Managers and Senior Leadership
Establish company-wide mentoring partnerships
Obtain practical experience in a dynamic business setting handling real-world data

Job Functions / Responsibilities

Interface with internal and external stakeholders to improve business processes
Review and analyze department operations within an industry leading CRM
Develop and update dashboards to visualize customer experience department metrics
Propose and develop data-driven business solutions
Utilize SQL, Tableau, Snowflake, Python and/or Streamlit to provide business insights and automate processes
Lead or contribute to Six Sigma projects

Qualifications

Relevant coursework or prior internship experience desired
Excellent written and verbal communication skills
Strong organizational and project management skills
Self-motivation and energetic personality
Team-oriented
Flexibility to work in a dynamic, fast-paced environment
Ability to handle multiple priorities
Strong PC Skills including experience with Microsoft Office Suite

This internship is for students currently enrolled in college, junior or senior standing preferred.

Benefits

401k with up to a 5% company match
Sick Leave
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
Global Fortune 500 company with a wide array of growth, training, and development opportunities
Work alongside experienced goal-oriented colleagues recognized as experts in their field
This position may offer relocation assistance benefits.

Wage Scale or Salary Range

Undergraduate Students: $25.00/Hour
Graduate Students: $30.00/Hour
Additionally, this role is eligible for the full range of benefit options listed above.

Other Information

PACCAR Parts is an eVerify Employer.
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.