Summer Intern: HR Knowledge & AI Enablement

Guardian Life Insurance; Bethlehem (Northampton County); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Meaningful work

Modern work environment

Engagement communities

Sustainability initiatives

Job summary

Guardian’s 2027 Summer Internship Program is a paid 10-week learning experience designed to immerse you in the daily environment of a leading global financial services company. You will participate in projects that affect our business, interact with senior leaders, and network with colleagues across offices.

You are a junior graduating in May 2028 with strong collaboration, listening, and quick decision-making skills, thriving in a goal-oriented setting.

Qualifications

• Strong written and verbal communication skills with attention to detail
• Ability to analyze information, identify patterns, gaps and improvements
• Ability to manage multiple priorities in a fast-paced environment
• Interest in HR technology, knowledge management, process improvement, and AI-enabled employee support tools
• Ability to create clear, user-friendly documentation that simplifies complex processes

Responsibilities

• Review and assess existing HR policies, SOPs, process documentation and knowledge articles
• Analyze content across repositories including NeoCase and Inside Guardian
• Standardize document formats, templates, naming conventions and content structures
• Identify outdated or duplicative documentation and recommend improvements
• Create clear process documentation for HR and Workday transactions
• Develop process maps, job aids, workflow diagrams and reference materials to support HR knowledge repository
• Test and evaluate AI-powered agents and digital assistants supporting employee inquiries within Workday
• Assess agent responses for accuracy and policy compliance
• Document findings and recommendations to improve AI response quality and user experience
• Support the design of knowledge taxonomies, metadata, search structures and categorization standards
• Prepare documentation for migration into Workday knowledge repositories and AI-enabled solutions
• Map policies and SOPs to Workday processes and employee lifecycle activities

Skills

Communication skills

Analytical skills

Multitasking

HR tech interest

Documentation skills

Education

HR/IS coursework

Tools

Workday

HR systems

Case management tools

Job description

Guardian’s 2027 Summer Internship Program is a paid 10-week learning experience designed to immerse you in the daily environment of a leading global financial services company. You will participate in projects that affect our business, interact with senior leaders, and network with colleagues across offices.

You are a junior graduating in May 2028 with strong collaboration, listening, and quick decision-making skills, thriving in a goal-oriented setting.