Summer HR & AI Knowledge Internship 2027

The Guardian Life Insurance Company of America; Town of Bethlehem (NY); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Paid internship

Mentor program

Networking with leaders

Job summary

The Guardian Life Insurance Company of America is offering a 10-week paid Summer Internship in Bethlehem, PA. You will review HR policies, standardize documents, and develop knowledge resources while working with AI-enabled tools and Workday transactions.

The role emphasizes collaboration, mentorship, and exposure to senior leaders in a fast-paced financial services setting. You will gain hands-on experience across HR knowledge management, process mapping, and documentation, with opportunities

Qualifications

• Coursework or experience in Human Resources, Business, Information Systems, Technology, Communications, Organizational Development, or related field.
• Familiarity with Workday, HR systems, case management tools, knowledge repositories, or employee self-service platforms.
• Experience creating process maps, job aids, workflow diagrams, SOPs, templates, or reference materials.
• Exposure to AI-powered tools, digital assistants, chatbots, automation, or testing scenarios.
• Interest in knowledge taxonomy, metadata, search optimization, content categorization, or AI-enabled knowledge solutions.

Responsibilities

• Review and assess existing HR policies, SOPs, process documentation, work instructions, and knowledge articles.
• Analyze content across repositories including NeoCase and Inside Guardian.
• Standardize document formats, templates, naming conventions, and content structures.
• Identify outdated, duplicative, or inconsistent documentation and recommend improvements.
• Create clear, user-friendly process documentation that simplifies HR and Workday transactions.
• Develop process maps, job aids, workflow diagrams, and reference materials to support agentic capabilities.
• Test and evaluate AI-powered agents and digital assistants supporting employee inquiries within Workday.
• Assess agent responses for accuracy, completeness, consistency, and policy compliance.
• Execute testing scenarios across key employee lifecycle transactions and HR support topics.
• Identify knowledge gaps, response failures, and opportunities to improve agent effectiveness.
• Document findings and provide recommendations to enhance AI response quality.
• Support metrics, scorecards, and testing frameworks to monitor agent performance.
• Organize and prepare documentation for migration into Workday knowledge repositories and AI-enabled solutions.
• Map policies, SOPs, and process documentation to Workday processes and lifecycle activities.
• Assist in knowledge taxonomies, metadata, search structures, and content categorization standards.

Skills

Strong written and verbal comms

Information analysis

Multitasking in fast-paced env

HR technology familiarity

Clear documentation

Education

HR coursework or related field

Tools

Workday

HR systems

Case management tools

Knowledge repositories

Employee self-service platforms

Job description

The Guardian Life Insurance Company of America is offering a 10-week paid Summer Internship in Bethlehem, PA. You will review HR policies, standardize documents, and develop knowledge resources while working with AI-enabled tools and Workday transactions.

The role emphasizes collaboration, mentorship, and exposure to senior leaders in a fast-paced financial services setting. You will gain hands-on experience across HR knowledge management, process mapping, and documentation, with opportunities