Summer Intern, Customer Success & Data Analytics

Symbotic; Wilmington (MA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Transportation benefits

Housing assistance

Job summary

Symbotic is seeking a Summer Intern for the Customer Success team to analyze automated system performance, support troubleshooting, and help cross-functional teams improve customer site outcomes. This internship offers mentorship, professional development, networking, and relocation benefits for eligible students.

You will join a fast-moving, innovative environment and gain hands-on exposure to robotics and automation technologies driving end-to-end solutions.

Qualifications

• Pursuing a bachelor’s degree in industrial engineering, business, data analytics, engineering, or a related field.
• Strong analytical skills with attention to detail.
• Familiarity with Excel; Python/SQL a plus.

Responsibilities

• Analyze large data sets to identify opportunities to improve system performance at client sites and across the network.
• Support troubleshooting and root-cause analysis for system performance issues.
• Collaborate with engineering, operations, and technology partners to develop and implement performance improvement plans.
• Contribute to improvement efforts involving automated inbound, outbound, lift systems, and related system areas.
• Help build, track, and interpret KPIs and operating metrics to improve people, processes, and systems.
• Participate in cross-functional initiatives focused on resolving recurring challenges and improving customer outcomes.
• Help develop and maintain AI-enabled dashboards that translate system performance data into actionable insights.

Skills

Analytical skills

Communication

Team collaboration

Attention to detail

Problem-solving

Education

Bachelor's degree

Tools

Python

SQL

Microsoft Excel

Job description

Symbotic is seeking a Summer Intern for the Customer Success team to analyze automated system performance, support troubleshooting, and help cross-functional teams improve customer site outcomes. This internship offers mentorship, professional development, networking, and relocation benefits for eligible students.

You will join a fast-moving, innovative environment and gain hands-on exposure to robotics and automation technologies driving end-to-end solutions.