Intern- Customer Success

Symbotic; Wilmington (MA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Transportation benefits

Housing assistance

Job summary

Symbotic is seeking a Summer Intern for the Customer Success team to analyze automated system performance, support troubleshooting, and help cross-functional teams improve customer site outcomes. This internship offers mentorship, professional development, networking, and relocation benefits for eligible students.

You will join a fast-moving, innovative environment and gain hands-on exposure to robotics and automation technologies driving end-to-end solutions.

Qualifications

• Pursuing a bachelor’s degree in industrial engineering, business, data analytics, engineering, or a related field.
• Strong analytical skills with attention to detail.
• Familiarity with Excel; Python/SQL a plus.

Responsibilities

• Analyze large data sets to identify opportunities to improve system performance at client sites and across the network.
• Support troubleshooting and root-cause analysis for system performance issues.
• Collaborate with engineering, operations, and technology partners to develop and implement performance improvement plans.
• Contribute to improvement efforts involving automated inbound, outbound, lift systems, and related system areas.
• Help build, track, and interpret KPIs and operating metrics to improve people, processes, and systems.
• Participate in cross-functional initiatives focused on resolving recurring challenges and improving customer outcomes.
• Help develop and maintain AI-enabled dashboards that translate system performance data into actionable insights.

Skills

Analytical skills

Communication

Team collaboration

Attention to detail

Problem-solving

Education

Bachelor's degree

Tools

Python

SQL

Microsoft Excel

Job description

Time type: full time

Intern- Customer Success

Term: Summer (May-Aug 2027)

At Symbotic, early career talent plays a meaningful role in helping us reimagine the future of supply chain automation. Through our Internship and Co‑op programs, students have the opportunity to contribute to real projects, collaborate with experienced engineers and business leaders, and gain hands‑on exposure to the technologies powering our end‑to‑end robotics and automation solutions. We are looking for curious, motivated students who are excited to solve complex problems, bring new perspectives to cross‑functional teams, and see their work make an impact in a fast‑moving, innovative environment.

Along the way, Interns and Co‑ops are supported through mentorship, professional development, networking opportunities, and a robust calendar of events designed to help them build community and grow their careers. Symbotic offers transportation and housing benefits for students who meet our relocation requirements.

Continue reading below to learn more about this exciting opportunity!

What we need

Symbotic is seeking an intern to join our Customer Success team within our Operations organization. Your job will be to analyze automated system performance, support troubleshooting, and help cross‑functional teams improve customer site outcomes.

What we do

The Customer Success team supports the performance of Symbotic’s automated systems. Within the Operations organization, the team helps prepare and optimize systems for customers by coordinating technical, cross‑functional work and using organizational metrics and performance thresholds to guide improvements.

What you'll do

• Analyze large data sets to identify opportunities to improve system performance at individual customer sites and across the network.
• Support troubleshooting and root‑cause analysis for system performance issues.
• Collaborate with engineering, operations, and technology partners to develop and implement performance improvement plans.
• Contribute to improvement efforts involving automated inbound, automated outbound, lift systems, and related system areas.
• Help build, track, and interpret KPIs and operating metrics to improve people, processes, and systems.
• Participate in cross‑functional initiatives focused on resolving recurring challenges and improving customer outcomes.
• Help develop and maintain AI‑enabled dashboards that translate system performance data into actionable insights for Customer Success and cross‑functional teams.

What you'll need

• Currently pursuing a bachelor’s degree in industrial engineering, business, data analytics, engineering, or a related field.
• Strong analytical skills, including the ability to handle and interpret large data sets accurately and with attention to detail.
• Familiarity with Microsoft Excel; exposure to Python and SQL is a plus.
• Strong communication and listening skills, with the ability to build effective working relationships.
• A collaborative, customer‑focused approach to teamwork.
• A proactive, solution‑focused mindset and interest in using data to identify and address issues.
• Interns may travel 1 to 2 times during the duration of the internship to client locations. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.
• Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

The base range for this position in the posted location is $25.00 - $32.45 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.