Customer Success Intern

Symbotic; Wilmington (MA); Sur place; USD 34 000 - 45 000; Plein temps

Avantages offerts par ce poste

Transportation and housing benefits

Résumé du poste

Symbotic is seeking an intern to join the Customer Success team within the Operations organization. You will analyze automated system performance, support troubleshooting, and help cross-functional teams improve customer site outcomes.

The role involves developing AI-enabled dashboards, tracking KPIs, and collaborating across engineering, operations, and technology partners to drive performance improvements.

Qualifications

• Pursuing a bachelor’s degree in industrial engineering, business, data analytics, engineering, or a related field.
• Strong analytical skills with the ability to handle and interpret large data sets with accuracy.

Responsabilités

• Analyze large data sets to identify opportunities to improve system performance at customer sites and across the network.
• Support troubleshooting and root-cause analysis for system performance issues.
• Collaborate with engineering, operations, and technology partners to develop and implement performance improvement plans.
• Contribute to improvement efforts involving automated inbound/outbound, lift systems, and related system areas.
• Help build, track, and interpret KPIs and operating metrics to improve people, processes, and systems.
• Participate in cross-functional initiatives focused on resolving recurring challenges and improving customer outcomes.
• Help develop and maintain AI-enabled dashboards translating system performance data into actionable insights.

Connaissances

Analytical thinking

Communication skills

Team collaboration

Problem solving

Formation

Bachelor's degree in related field

Outils

Microsoft Excel

Python

SQL

Description du poste

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

Intern- Customer Success Term: Summer (May-Aug 2027)

At Symbotic, early career talent plays a meaningful role in helping us reimagine the future of supply chain automation. Through our Internship and Co-op programs, students have the opportunity to contribute to real projects, collaborate with experienced engineers and business leaders, and gain hands-on exposure to the technologies powering our end-to-end robotics and automation solutions. We are looking for curious, motivated students who are excited to solve complex problems, bring new perspectives to cross-functional teams, and see their work make an impact in a fast-moving, innovative environment.

Along the way, Interns and Co-ops are supported through mentorship, professional development, networking opportunities, and a robust calendar of events designed to help them build community and grow their careers. Symbotic offers transportation and housing benefits for students who meet our relocation requirements.

Continue reading below to learn more about this exciting opportunity!

What we need

Symbotic is seeking an intern to join our Customer Success team within our Operations organization. Your job will be to analyze automated system performance, support troubleshooting, and help cross-functional teams improve customer site outcomes.

What we do

The Customer Success team supports the performance of Symbotic’s automated systems. Within the Operations organization, the team helps prepare and optimize systems for customers by coordinating technical, cross-functional work and using organizational metrics and performance thresholds to guide improvements.

What you'll do

• Analyze large data sets to identify opportunities to improve system performance at individual customer sites and across the network.
• Support troubleshooting and root-cause analysis for system performance issues.
• Collaborate with engineering, operations, and technology partners to develop and implement performance improvement plans.
• Contribute to improvement efforts involving automated inbound, automated outbound, lift systems, and related system areas.
• Help build, track, and interpret KPIs and operating metrics to improve people, processes, and systems.
• Participate in cross-functional initiatives focused on resolving recurring challenges and improving customer outcomes.
• Help develop and maintain AI-enabled dashboards that translate system performance data into actionable insights for Customer Success and cross-functional teams.

What you'll need

• Currently pursuing a bachelor’s degree in industrial engineering, business, data analytics, engineering, or a related field.
• Strong analytical skills, including the ability to handle and interpret large data sets accurately and with attention to detail.
• Familiarity with Microsoft Excel; exposure to Python and SQL is a plus.
• Strong communication and listening skills, with the ability to build effective working relationships.
• A collaborative, customer-focused approach to teamwork.
• A proactive, solution-focused mindset and interest in using data to identify and address issues.

Our Environment

• Interns may travel 1 to 2 times during the duration of the internship to client locations. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.
• Employees may be required to use a personal credit card for business travel expenses, which is reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $25.00 - $32.45 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.