Summer Baseball Operations Internship

Ripken Baseball; Pigeon Forge (TN); On-site; USD 11,000 - 16,000; Full time

Job summary

Ripken Baseball in Pigeon Forge, TN is seeking a Baseball Operations Intern for the summer. You will assist with operations during your week‑long events and may earn college credit toward graduation.

This paid internship offers hands‑on tournament experience and exposure to stadium operations. You will serve as a Tournament Official, help with rosters and paperwork, support registration and opening ceremonies, perform field duties, and provide professional customer service to coaches and

Qualifications

• College student seeking credit or recent grad seeking experience.
• Prior experience in a customer service environment.
• Outgoing and friendly personality, strong initiative, and high-energy.
• Strong detail-orientation, with ability to problem-solve.
• Ability to multi-task, efficient time-management skills.
• Commitment to work long hours, including weekends, depending on business needs.
• Positive and effective leadership and customer service skills.
• Team player who can listen and learn.

Responsibilities

• Serve as a Tournament Official, maintaining a working knowledge of rules and procedures, announcing games, and operating scoreboards.
• Assist with rosters, welcome packets, and paperwork before each tournament.
• Serve as a customer service representative to the coaches/spectators during the event. Answer questions as they pertain to their tournament.
• Work directly with front office personnel to successfully execute all tournaments.
• Assist with team registration, opening ceremonies, and skills competitions each Sunday.
• Perform basic grounds crew duties such as field work and filling water coolers.
• Execute basic cleaning duties which include but are not limited to, sweeping, mopping, cleaning & stocking restrooms, cleaning windows, and picking up trash.
• Assist our Food and Beverage Manager, Facilities Manager, and Retail Coordinator as needed.
• Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.
• Emulating a positive environment with peers and full-time staff
• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.
• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.

Skills

Customer service

Communication

Teamwork

Time management

Multi-tasking

Detail-oriented

Problem solving

Positive attitude

Education

College student seeking credit / recent graduate seeking experience

Job description

• Job Title: Baseball Operations Internship


• Entity: The Ripken Experience - Pigeon Forge


• Reports To: Senior Manager, Event and Hospitality Operations


• Pay rate: $10/hr.


• Anticipated Start Date: May 10, 2027


• End Date: August 18, 2027

Position Summary

As a successful Baseball Operations Intern, you will be responsible for assisting with operations during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation.

Key Responsibilities

Serve as a Tournament Official, maintaining a working knowledge of rules and procedures, announcing games, and operating scoreboards.

Assist with rosters, welcome packets, and paperwork before each tournament.

Serve as a customer service representative to the coaches/spectators during the event. Answer questions as they pertain to their tournament.

Work directly with front office personnel to successfully execute all tournaments.

Assist with team registration, opening ceremonies, and skills competitions each Sunday.

Perform basic grounds crew duties such as field work and filling water coolers.

Execute basic cleaning duties which include but are not limited to, sweeping, mopping, cleaning & stocking restrooms, cleaning windows, and picking up trash.

Assist our Food and Beverage Manager, Facilities Manager, and Retail Coordinator as needed.

Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.

Emulating a positive environment with peers and full-time staff

Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.

Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.

Qualifications

Required

College student seeking credit or recent college graduate seeking work experience

Prior experience in a customer service environment

Outgoing and friendly personality, strong initiative, and high-energy

Strong detail-orientation, with ability to problem-solve

Ability to multi-task, efficient time-management skills

Commitment to work long hours, including weekends, depending on business needs

Positive and effective leadership and customer service skills

Ability to work in a team environment with a strong work ethic and positive team attitude

Team player who can listen and learn

Reliable transportation

Basic understanding of the rules of baseball/softball