Summer Baseball Operations Internship - Hospitality

Ripken Baseball; Pigeon Forge (TN); On-site; USD 12,000 - 15,000; Part time

Job summary

Ripken Baseball is seeking a Summer Baseball Operations Internship in Hospitality to support VIP suites during week-long summer events at The Ripken Experience in Pigeon Forge, TN. The paid internship offers college-credit collaboration with your institution.

You will assist Senior Manager, Events and Hospitality Operations with reservations, on-site support, and event logistics, gaining hands-on experience in sports hospitality and customer service while representing the Ripken name.

Qualifications

• College student seeking credit or recent graduate seeking work experience
• Prior experience in a customer service environment
• Outgoing and friendly personality, strong initiative, and high-energy
• Detail oriented
• Ability to multi-task, efficient time-management skills
• Commitment to work long hours, including weekends, depending on business needs
• Positive and effective leadership and customer service skills
• Ability to work in a team environment with a strong work ethic and positive team attitude

Responsibilities

• Assist with VIP suite reservations during Week-Long Experiences
• Serve as on-site liaison for VIP suite reservations
• Prepare, maintain, and organize VIP suite supplies
• Perform pre-game, in-game, and post-game duties for VIP suites
• Manage operation of food and beverage cart throughout the week
• Collaborate with coordinators to engrave submitted items
• Create playlists for Walk-Up Song Packages
• Assist with opening/closing procedures of grill and concession stand
• Assist guests with questions regarding activities and dining
• Provide professional customer service and maintain a positive environment
• Uphold Ripken brand values during all duties

Skills

Customer service

High energy

Teamwork

Time management

Attention to detail

Education

College student (credit)

Recent graduate

Job description

Summer Baseball Operations Internship - Hospitality

• Job Title: Baseball Operations Internship - Hospitality
• Entity: The Ripken Experience - Pigeon Forge
• Reports To: Senior Manager, Event and Hospitality Operations
• Pay rate: $10/hr.
• Anticipated Start Date: May 10, 2027
• End Date: August 18, 2027

Position Summary:

As a successful Hospitality Intern, you will be responsible for assisting with our state-of-the-art VIP suites during our summer week-long events at the Ripken Experience in Pigeon Forge, TN. This is a paid internship; we will work with your college/university for you to receive college credit towards your graduation.

Key Responsibilities:

• Work under the Senior Manager, Events and Hospitality Operations and Food and Beverage Manager assisting with VIP suite reservations during our Week-Long Experiences.
• Serve as on-site liaison for VIP suite reservations.
• Prepare, maintain, and organize VIP suite supplies.
• Perform all pre-game, in-game, and post-game duties associated to VIP suites (i.e., trash removal, suite monitoring, food & beverage needs, etc.).
• Manage operation of food and beverage cart throughout the week.
• Collaborate with the Business Operations Intern and Team Coordinators to ensure the completion of engravings of items submitted.
• Collaborate with Team Coordinators to effectively create playlists for teams who purchase Walk-Up Song Packages.
• Assist as needed with opening and closing procedures of the grill and concession stand.
• Assist guests with questions regarding activities and dining in the community.
• Ability to problem solve under pressure.
• Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service.
• Emulate a positive environment with peers and full-time staff.
• Execute basic cleaning duties which include but are not limited to sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash.
• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants.
• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.

Qualifications:

Required:

• College student seeking credit or recent college graduate seeking work experience

• Prior experience in a?customer service environment
• Outgoing and friendly personality, strong initiative, and high-energy
• Detail oriented
• Ability to multi-task, efficient time-management skills
• Commitment to work long hours, including weekends, depending on business needs
• Positive and effective leadership and customer service skills
• Ability to work in a team environment with a strong work ethic and positive team attitude