Seasonal Sr. Customer Assistance Representative- Summer 2027 Central NJ

Enterprise; Freehold (NJ); On-site; USD 23,000 - 28,000; Full time

Job summary

Enterprise is seeking a Customer Assistance Representative Senior in New Jersey to deliver high-level service to customers in-branch and at the rental counter. This full-time seasonal role runs from mid-May 2027 to mid-November 2027 with pay at $17.75 per hour, supporting multiple counties including Monmouth, Middlesex, Sussex, Ocean, and Morris.

You will handle reservations, quotes, check-ins, and billing support while assisting customers and acting as a rental back-up in a large branch or

Qualifications

• Must be at least 18 years old.
• At least 2 years of customer service experience and/or college experience.
• Valid, unrestricted driver's license.
• Authorized to work in the United States without sponsorship now or in the future.
• Available to work 40 hours per week during the season.
• Must be able to read, write and understand English.
• Must live within a reasonable 1-hour commute of the location within 30 days of start date.

Responsibilities

• Take incoming calls for reservations, rate quotes, questions, and provide information/resolution to customers and vendors.
• Manage outbound calls for callbacks, A/Rs, and other tasks as assigned.
• Provide high-level customer service in person and over the phone to assess rental needs.
• Greet customers warmly and guide them efficiently.
• Provide directions and general assistance.
• Assess rental condition upon return and process check-in and exits.
• Market the company while transporting customers safely and courteously.
• Explain rental terms, vehicle features, and available services.
• May upsell protection products, upgrades, fuel options, and extra equipment.
• Notify Management of vehicle issues and maintenance needs.
• Clean vehicle interiors/exteriors as needed.
• Perform administrative tasks such as billing support, accounts receivable, and reports.

Skills

Customer service

English proficiency

Driver's license

40-hour work week

Education

College experience

Job description

Overview

The Customer Assistance Representative Senior (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Overview

The Customer Assistance Representative Senior (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a full time seasonal position that will start as early as Mid May 2027 and will end on or before Mid November 2027. Compensation for this role is $17.75 / hour. We are looking to hire in various openings throughout Monmouth, Middlesex, Sussex, Ocean, and Morris Counties.

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-in and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have at least 2 years of customer service experience and/or college experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Aside from religious observations, must be available to work 40 hours per week during the season
• Must be able to read, write and understand English
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.

New Jersey DMV Requirements

First-time drivers or under 21 years old

If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jersey’s GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.