Suite Attendant

ASM Global; Fitchburg (MA); On-site; USD 18,000 - 26,000; Part time

Job summary

Legends Global is seeking a Part-Time Suite Attendant at the DCU Center in Worcester, MA. You will provide high-quality catering service for Suites and Luxury Boxes while following event instructions from supervisors and maintaining a neat, professional appearance.

The role requires 1 year in a service environment, strong customer service skills, and flexibility to work nights, weekends, and holidays. Training will cover safety and sanitary practices, with a focus on teamwork and accessibility

Qualifications

• High School Diploma or GED.
• Minimum of one year in a service-oriented environment.
• Ability to follow directions and provide courteous service.
• Positive customer-focused attitude and neat appearance.
• Knowledge of sanitary practices and safety.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Provide high-quality catering service for Suites and Luxury Boxes.
• Follow instructions from the Premium Services Coordinator/Banquet Manager.
• Assist with collecting banquet equipment (flatware, china, glassware, serving pieces).
• Prepare garnishes, beverages, condiments and breads.
• Set up and assist with event room preparation; attend pre-function briefing.
• Maintain grooming standards and professional conduct.
• Report customer concerns to management and assist with breakdown of equipment.

Skills

Follow directions

Customer service

Sanitary practices

Teamwork

Attention to detail

Flexibility

Professional appearance

Multitasking

Education

High School Diploma or GED

Job description

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for a Part-Time Suite Attendant at the DCU Center in Worcester, Massachusetts 01608. This is a part time, event related position.POSITION SUMMARY:This position is responsible for providing a high-quality catering service for Suites and Luxury Boxes to achieve customer satisfaction and retention.POSITION RESPONSIBILITIES:Be at work and in proper uniform according to the scheduled timeFollow instructions for each event as given by the Premium Services Coordinator and/or Banquet ManagerAssist with collecting all banquet equipment to include flatware, china, glassware and serving pieces needed for each eventAssist with preparing garnishes, beverages, condiments and breadsAssist with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc.Assist with preparation and set-up of event room when necessaryAttend pre-function meeting and briefing of event detailsAlways provide friendly and courteous customer serviceRemain at assigned station and perform duties as assigned according to each eventReport any customer concerns and/or complaints to managerBreakdown equipment after each eventClean and return serving pieces to proper storage areaAdhere to strict grooming standards and policies of companyPerform other duties as assigned and deemed necessaryMaintains proper grooming and dress code standardsSUPERVISORY RESPONSIBILITIES:This position has no supervisory responsibilitiesQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND /OR EXPERIENCE:High School Diploma or GEDMinimum of one (1) year of work experience in service-oriented environmentSKILLS AND ABILITIES:Must have ability to follow directions and effectively perform the workMust have a pleasant personality and a neat appearancePositive, customer service-oriented attitude alwaysStrong knowledge of sanitary practicesWork ethic encourages strong urgency and quality in a team environmentAbility to work with other staff members in the facilityAbility to undertake and complete multiple tasksStrong Attention to detailAbility to work flexible hours including nights, weekends and holidaysPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to move around the facility, as well as stand for long hours during events. This position may require work inside or outside of the building, as needed by events. This position requires stooping and lifting; must be able to lift and/or move up to 50 lbs.HOURLY RATE: $16.00NOTE:The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employeeTO APPLY:This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter including salary requirements by clicking and following the link below:https://www.dcucenter.com/venue-info/employment/To be considered for any open position, you must complete the application process completely through the link provided. Applicants that need reasonable accommodation to complete the application process may call 508-929-0114.HR ManagerDCU Center50 Foster StreetWorcester, MA 01608Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRAA Federal Contractor