Suffolk CARES Case Manager

Suffolk University; Boston (MA); On-site; USD 44,000 - 73,000; Full time

Job summary

Suffolk University in Boston seeks a CARES Case Manager for a ten-month professional position in the Student Affairs Office. The role provides high-level direct support to students, managing a caseload and coordinating with campus partners to foster personal and academic success.

You will empower students, document interactions with Maxient, collaborate with CARES and University teams, and help develop student success plans. Some evening/weekend duties may be required.

Qualifications

• Institutional-level case management experience preferred.
• Masters in Higher Ed, Counseling or related field preferred.
• Ability to work within a complex university system and promote diversity.

Responsibilities

• Provide direct student support by managing a caseload and coordinating with campus partners for student success.
• Empower students to become self-advocates and aid in success plan development.
• Document interactions using Maxient software with thorough follow-up.
• Collaborate with the CARES team and University departments to meet student needs.
• Some evening and weekend duties may be required.

Skills

Case management

Student support

Communication

Team collaboration

Education

Masters in Higher Ed (or Counseling) preferred

Tools

Maxient

Job description

The Suffolk CARES Case Manager position is a ten month professional position in the Student Affairs Office, reporting to the Director of Suffolk CARES Student Support and Outreach. The individual in this position provides high-level direct support to students, facilitating personal and academic success while encouraging the development of student's adaptive skills.

Case Management/Outreach

• Provide direct student support by managing a case-load of students, working closely with campus partners and appropriate resources so that students may become more personally and academically successful.
• Empower students to become self-advocates to advance their situations.
• Aid students in the creation of success plans that encourage them to utilize their resources on campus.
• Follow through on student needs.
• Attentive to detail, and timely execution of follow-up items.
• Ensure the proper documentation of each student interaction by utilizing Maxient software for notetaking.
• Ability to navigate complex issues using mature judgement and empathetic counsel.
• Case Managers must be able to provide well-reasoned advice consistent with university policy.
• Ability to handle sensitive information and respond to urgent situations in a calm, professional manner.
• Able to work independently and also able to participate as a member of the CARES team and Student Affairs Division eagerly and willingly when needed.

Collaboration and Communication

• Ability to communicate information effectively to and with a diverse community including faculty, staff, students and campus partners in person, on Zoom, phone and email.
• Collaborate with other departments throughout the University to coordinate the delivery of services and ensure student needs are met.
• Assess, create and implement successful methods of support to students.
• Meet weekly with the Suffolk CARES Case Management Team and the University CARE Team.
• Other duties as assigned including nights and weekends as dictated by program and divisional expectations.

The CARES team works as part of a larger, University effort to promote academic and personal success.

Marketing

• Works with student staff to create diverse, relevant and engaging print, web and social media (Instagram, Facebook, Twitter (X)) marketing that promotes services of Suffolk CARES Program and Suffolk CARES Pantry.

Other: Masters in Higher Ed, Counseling or related field is preferred.

Ability to work within a complex University system Demonstrated ability to effectively support students within the framework of student development and identity. Commitment to diversity, equity, inclusion and the ability to advance these ideals.

The salary range for this role is $43,500 - $72,500.

Salary Transparency Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position's scope and responsibilities, the candidate's experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.

Equal Opportunity Statement Suffolk University does not discriminate on the basis of race, color, ethnicity, religion, national origin, sex, gender, gender identity or expression, sexual orientation, age, disability, military status, or any other characteristic protected by applicable law. We welcome applications from qualified candidates of all backgrounds, perspectives, and experiences. The University strives to recruit, develop and retain faculty and staff committed to educational excellence, the robust exchange of ideas, and engage in membership in a diverse and inclusive community.

Suffolk University is a private, urban university located in the heart of downtown Boston. Our college green is the Boston Common and we are steps from dozens of historic sites including the Old State House, Faneuil Hall, City Hall and the Massachusetts State House. We have no real boundaries to our campus- Boston and Suffolk blend together. Suffolk has been committed to creating an exceptional learning experience since 1906. Our vision is to be recognized as a dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher-scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward-thinking leadership, teamwork, and cooperation.

Here is a message from Suffolk University's President, Marisa Kelly.