CARES Case Manager – Student Success Advocate

Suffolk University; Boston (MA); On-site; USD 44,000 - 73,000; Full time

Job summary

Suffolk University in Boston seeks a CARES Case Manager for a ten-month professional position in the Student Affairs Office. The role provides high-level direct support to students, managing a caseload and coordinating with campus partners to foster personal and academic success.

You will empower students, document interactions with Maxient, collaborate with CARES and University teams, and help develop student success plans. Some evening/weekend duties may be required.

Qualifications

• Institutional-level case management experience preferred.
• Masters in Higher Ed, Counseling or related field preferred.
• Ability to work within a complex university system and promote diversity.

Responsibilities

• Provide direct student support by managing a caseload and coordinating with campus partners for student success.
• Empower students to become self-advocates and aid in success plan development.
• Document interactions using Maxient software with thorough follow-up.
• Collaborate with the CARES team and University departments to meet student needs.
• Some evening and weekend duties may be required.

Skills

Case management

Student support

Communication

Team collaboration

Education

Masters in Higher Ed (or Counseling) preferred

Tools

Maxient

Job description

Suffolk University in Boston seeks a CARES Case Manager for a ten-month professional position in the Student Affairs Office. The role provides high-level direct support to students, managing a caseload and coordinating with campus partners to foster personal and academic success.

You will empower students, document interactions with Maxient, collaborate with CARES and University teams, and help develop student success plans. Some evening/weekend duties may be required.