Student Support Coordinator, Upward Bound

Suffolk University; Boston (MA); On-site; USD 57,000 - 60,000; Full time

Job summary

Suffolk University in Boston seeks an Upward Bound Student Support Coordinator within the Center for First Generation and Educational Equity. The role supports outreach, recruitment, and records management for TRIO Upward Bound, coordinating trips, events, and workshops with partner schools and TRIO staff.

The position involves offsite visits and occasional travel for student trips and professional development, reporting to the Program Director.

Qualifications

• Bachelor's degree and 1 year of related experience OR five years' combined education/experience.
• Demonstrated ability working with low-income, first-generation, and/or at-risk students.
• Team player with strong organizational, interpersonal, communication and public speaking skills.
• Ability to meet deadlines and manage multiple projects.
• Ability to manage social and digital media profiles and recruitment plans.
• Ability to maintain confidentiality of records and information.
• Proficiency in data entry, MS Office and Adobe Creative Cloud (Photoshop).
• Experience with TRIO program databases (e.g., StudentAccess, Blumen/BlumenOnline, COE Empower).
• Familiarity with grant funded programs and federal/state guidelines.

Responsibilities

• Assist with outreach, recruitment, and program services development.
• Coordinate trips, events, college visits and educational activities.
• Create and update program materials, handbook, applications, and newsletters.
• Design and help lead workshops on admissions, financial aid, literacy, study skills, etc.
• Assist with student records, eligibility, service requests, and progress tracking.
• Support compliance reporting and related documentation for federal grants.
• Assist with other program initiatives to raise the program's visibility.

Skills

Team player

Time management

Interpersonal skills

Public speaking

Organizational skills

Communication skills

Social media management

Data entry

Education

Bachelor's degree in appropriate field

Tools

Microsoft Office Suite

Adobe Creative Cloud (Photoshop)

StudentAccess

Blumen

BlumenOnline

COE Empower

Job description

The Upward Bound Student Support Coordinator in the Center for First Generation and Educational Equity at Suffolk University is responsible for assisting the Upward Bound team with programmatic, outreach, recruitment support, and records management. The Upward Bound Program is a federal TRIO program funded by the U.S. Department of Education to help qualified high school scholars in the Dorchester, Massachusetts area develop the necessary skills to enroll and succeed at a post-secondary institution. This position is responsible for assisting with the development and implementation of program services. UB Student Support Coordinator will work closely with partnered school staff and TRIO professionals to ensure all program objectives are met. This position will require offsite visits to partnered school and occasional travel for student trips and professional development. This position reports to the Program Director of the Upward Bound Program.

Primary/Principal Responsibilities

Assist with the identification, outreach, and recruitment of eligible program participants, and work with program staff in the development, coordination, and implementation of academic and student services, academic year and 6-week summer program, and initiatives for program participants. Coordinate trips, events, college visits, or other cultural/educational activities that will help promote the goals/objectives of UB or enhance community for the program participants, and ensures logistics of activities, travel, and events are in order. Create, maintain, and update the program website and documentation (e.g., handbook, application, newsletter), as necessary, and assist in the development and distribution of program materials to promote the goals and objectives of the program to the community. Propose, design, and help lead workshops and seminars appropriate to the immediate needs of the students and the overall goals and objectives of the program, including but not limited to: undergraduate admissions, financial aid, financial literacy, mental health, study skills, writing skills, time management skills, etc. Assist with creating, maintaining, and/or updating of student records that may include but are not limited to: participant applications, meeting notes, evidence of program eligibility, requests for services, and other relevant documentation to track student progress and program service delivery – to ensure program compliance to the federal grant for record keeping and student tracking, as well as, completion of federal (APR) and institutional reporting, as needed. Support other program-related initiatives and/or engage in other duties, as assigned, to further the mission and visibility of the Upward Bound Program and/or CAAO where the program is housed.

Requirements/Qualifications

A Bachelor’s degree in the appropriate field and one (1) year of educational, administrative, or appropriate professional experience OR any combination of five (5) years of experience and/or education from which comparable knowledge, skills, and ability have been achieved to perform the duties of this role.

Demonstrated ability working with low-income, first-generation, and/or academically at-risk student populations through direct and indirect interaction.

Must have demonstrated the capability of being a team player and possess strong organizational, interpersonal, communication, and public speaking skills.

Ability to meet deadlines and work with multiple projects simultaneously.

Ability to manage social and digital media profiles and develop recruitment plans.

Ability to maintain the confidentiality of records and information.

Skilled in data entry, Microsoft Office Suite applications, and Adobe Creative Cloud applications including Photoshop.

Previous experience working with TRIO (or similar) program databases such as StudentAccess, Blumen, BlumenOnline, COE Empower, or similar.

Familiarity working with grant funded programs and ability to work within federal and state guidelines.

Preferred Qualifications

Skilled in data entry, Microsoft Office Suite applications, and Adobe Creative Cloud applications including Photoshop. Previous experience working with TRIO (or similar) program databases such as StudentAccess, Blumen, BlumenOnline, COE Empower, or similar. Familiarity working with grant funded programs and ability to work within federal and state guidelines.

This position is federally grant‑funded through August 31, 2027. Continuation beyond this date is contingent upon the successful renewal of federal funding.

Salary Transparency

The salary range for this role is $57,000 - $60,000. Salary Transparency Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.

Equal Opportunity Statement

Suffolk University does not discriminate on the basis of race, color, ethnicity, religion, national origin, sex, gender, gender identity or expression, sexual orientation, age, disability, military status, or any other characteristic protected by applicable law. We welcome applications from qualified candidates of all backgrounds, perspectives, and experiences. The University strives to recruit, develop and retain faculty and staff committed to educational excellence, the robust exchange of ideas, and engage in membership in a diverse and inclusive community.

Suffolk University is a private, urban university located in the heart of downtown Boston. Our college green is the Boston Common and we are steps from dozens of historic sites including the Old State House, Faneuil Hall, City Hall and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together. Suffolk has been committed to creating an exceptional learning experience since 1906. Our vision is to be recognized as a dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher‑scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward‑thinking leadership, teamwork, and cooperation.

Here is a message from Suffolk University's President, Marisa Kelly.