Admission Systems Assistant

Suffolk University; Boston (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Suffolk University is seeking an Admission Systems Assistant to manage Workday Student integrations, QA data, and prepare complete applications for review within the graduate admissions funnel.

The role interfaces with INTO Suffolk Operations, oversees data import for INTO-sourced apps, and supports student workers. Salary ranges from $42,000 to $56,000 per year, with standard hours M-F.

Qualifications

• Requires strong written and verbal communication skills.
• Must be able to manage multiple projects in a high-volume, deadline-driven environment.
• Ability to work independently and in a team.

Responsibilities

• Manage data integrations and QA in Workday Student.
• Coordinate importing applicant data and transcripts.
• Assist prospective students with information via in-person, phone, email.
• Supervise student workers and oversee mailings and events.
• Provide information back to INTO Suffolk on decisions and statuses.
• Support Open Houses and ad-hoc Graduate Admission events.

Education

Associate's degree preferred

Tools

Slate CRM

MS Office

Outlook

Job description

The Admission Systems Assistant is a front-line operational staff position. In the position, the assistant will be responsible for managing integrations within the Workday Student platform throughout the application funnel quality checking and reviewing data to ensure smooth data transfer, and preparing completed applications for review. This position is also student-facing, interacting with students on items such as English proficiency waivers, missing materials, and basic questions that come through the channels people use to contact Graduate Admission. The Admission Systems Assistant is the main liaison for INTO Suffolk Operations, overseeing the import and decisioning of INTO-sourced applications and IMPS, oversee outbound mailings, and handle day-to-day direction for student workers.

Primary Responsibilities:

Application Processing/Coordination All aspects of assembling a complete student file for review including: Managing the import of accurate applicant information to Workday Student by reviewing audit logs and other reporting Doing Quality Assurance review to confirm that data is flowing back and forth to the SIS smoothly and correctly Reviewing students for English proficiency waivers (international students). Monitoring Deans Offer applications and completing them before sending for admission Handling, scanning and uploading documents, including original transcripts/proof of degree for enrolling students with only a single copy as well as the proper filing and retention of application materials received, and assigning documents received from partner organizations like INTO and the SULS International document review, grade conversion in accordance with AACRAO, and GPA calculation or re-calculation. Student information updates as submitted by applicants Checking Workday Student information for admission staff who lack access. Other application-oriented projects as needed Assisting Prospective Students Whether in person, on the phone, in Slate Inbox, or on email, providing information on graduate offerings and requirements, counseling, triage of prospective student questions, directing people to additional resources (the website, departments, etc). Also includes entry/upload of prospect data to prospect management system (Slate) as needed INTO application management Manage import, processing, and transmission of IMP applications to Slate and Workday Handle import and completion of Direct Entry applications, conferring with INTO Suffolk as needed (including but not limited to in the instance of cases assigned that have not imported to Slate) Provide information back to INTO Suffolk on decisions Act as primary contacts for INTO Suffolk for graduate applications Student Workers/Temporary workers Responsible for day-to-day supervision of student workers General training on office procedures Assisting with phone calls Supervising mailings Confirming staffing for tours Direction on tasks QA of student worker output Mailing supervision Run lists and oversee mailings associated with inquiry, application, and yield populations, as well as advise on inventory of mailing materials Event Support Create events in Slate and provide support prior to and at Graduate Admission events including but not limited to virtual Open Houses and on-campus events like Admitted Student Receptions and SBS Orientation.

Requirements/Qualifications:

Associate's degree preferred. Strong computer skills including: MS Office (Word and Excel), Outlook. Experience with Technologies Slate CRM preferred. Excellent written and oral communication skills. Must be committed to providing the highest level of customer service and responsiveness. Demonstrated experience working in a high volume, deadline oriented customer focused environment. Proven ability to work independently and as part of a team. Must be creative and proactive. Must have ability to manage multiple projects simultaneously and handle difficult situations.

Standard hours of this position are 8:45am to 4:45 pm, M-F. The salary range for this role is $42,000 - $56,000.

Salary Transparency

Suffolk University provides salary ranges as a good faith estimate of what it reasonably expects to pay for a role at the time the position is posted. The actual salary offered to the selected candidate will depend on various factors, including, but not limited to, the position’s scope and responsibilities, the candidate’s experience, education, training, and applicable legal requirements. The listed pay range reflects base salary only and does not include additional benefits or compensation.

Equal Opportunity Statement

Suffolk University does not discriminate on the basis of race, color, ethnicity, religion, national origin, sex, gender, gender identity or expression, sexual orientation, age, disability, military status, or any other characteristic protected by applicable law. We welcome applications from qualified candidates of all backgrounds, perspectives, and experiences. The University strives to recruit, develop and retain faculty and staff committed to educational excellence, the robust exchange of ideas, and engage in membership in a diverse and inclusive community.

Suffolk University is a private, urban university located in the heart of downtown Boston. Our college green is the Boston Common and we are steps from dozens of historic sites including the Old State House, Faneuil Hall, City Hall and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together. Suffolk has been committed to creating an exceptional learning experience since 1906. Our vision is to be recognized as dynamic institution that fosters engaged learning, rigorous scholarship, innovative thinking, and community collaboration across disciplines. We will ensure that Suffolk graduates are versatile and prepared for modern society and the new world market. We will provide rich curricula, experiential learning opportunities and professional mentoring through increased collaboration with alumni and community partners. We will recruit, mentor, and support a diverse faculty of teacher-scholars who are passionately committed to preparing our students to be leaders in the global community. We will inspire investment in a Suffolk community that is built on ethical, forward-thinking leadership, teamwork, and cooperation.

Here is a message from Suffolk University's President, Marisa Kelly.