Student Recruitment & Onboarding Navigator

Virginia AG; Hampton (VA); On-site; USD 50,000 - 57,000; Full time

Job summary

Virginia Peninsula Community College is a two-year institution of higher education serving Hampton, Newport News, Poquoson, and Williamsburg. The Enrollment Management department provides enrollment services and supports academic programs through outreach, records management, and collaboration across campus.

The Student Recruitment & Onboarding Navigator enriches recruitment and onboarding efforts, coordinates outreach activities, and guides prospective students from first inquiry through

Qualifications

• Experience coordinating events and activities.
• Experience presenting to large and small groups.
• Flexibility to work evening and weekend hours.
• Demonstrated experience working with diverse populations.
• Demonstrated customer service skills.
• A valid driver’s license with the ability to operate College vehicles and travel throughout service area.
• Able to work at all campuses.

Responsibilities

• Coordinate on- and off-campus recruitment activities targeting prospective students and families.
• Provide warm handoffs and guidance from inquiry through enrollment for credit and non-credit programs.
• Collaborate with Workforce Development and other college units to remove barriers to enrollment.

Skills

Event coordination

Public speaking

Customer service

Time management

Diversity & inclusion

MS Office

Driver's license

Tools

PeopleSoft SIS

EAB Navigate

Salesforce

Job description

Title: Student Recruitment & Onboarding Navigator

Agency: Virginia Peninsula Community College

Location: Hampton - 650

FLSA: Exempt

Hiring Range: $50,000-$57,000

Full Time or Part Time: Full Time

Additional Detail

Job Description

Virginia Peninsula Community College is a two-year institution of higher education established as a part of a statewide system of community colleges. It primarily serves the residents of the cities of Hampton, Newport News, Poquoson, and Williamsburg, and the counties of James City and York.

The Enrollment Management department provides prospective and continuing students opportunities for success through a variety of informational and enrollment services. Enrollment services are provided on a continuous basis from the time of the individual's formal entry to Virginia Peninsula Community College, through graduation and beyond. The department supports the instructional programs of the College through transfer credit evaluation, graduation clearance, annual calendar planning, enrollment reporting, and registration. The department also maintains regulatory requirements pertaining to database maintenance, application processing, domicile determination, and academic records management. Through its recruitment and admission services, the department supports educational outreach efforts and promotes the College as a viable education resource in the community, in the workplace, and in the minds of potential students. Finally, the Enrollment Management department provides leadership and/or serves as an important resource to committees across campus and works closely with the Information Technology department to implement and maintain the student information contained within the VCCS Student Information Systems.

The Student Recruitment & Onboarding Navigator enriches the student recruitment and on-boarding efforts for the College, ensuring a positive and seamless transition into our community.

The incumbent will identify, help coordinate, and participate in on- and off-campus outreach and recruitment activities targeting prospective students, parents, and school counselors, while cultivating strong relationships with prospective students interested in credit and non-credit career and technical education programs.

The Student Recruitment & Onboarding Navigator will provide a warm handoff to Workforce Development of prospective students looking to enroll in non-credit programs, and for prospective and new credit students, the incumbent will provide guidance and direction alongside College Navigators, supporting students from their first inquiry through enrollment, decreasing the length of time spent from being interested in college to registered for college. The incumbent will collaborate with college colleagues to remediate barriers to prospective student enrollment, with the goal of enrolling a prospect in the next academic session.

This position is designated as Campus Security Authority (Clery Act) and Responsible Employee (Title IX).

Minimum Qualifications

Required

• Experience coordinating events and activities
• Experience presenting to large and small groups
• Flexibility to work evening and weekend hours
• Demonstrated experience working with diverse populations
• Demonstrated customer service skills
• A valid driver’s license with the ability to operate College vehicles and travel throughout service area
• Able to work at all campuses

Knowledge

• General knowledge of academic and workforce programs
• General knowledge of student recruitment and retention best practices
• General knowledge of the Family Educational Rights and Privacy Act
• Understanding of diversity, equity, and inclusion principles in a higher education setting
• Knowledge of unique needs and changes in accessing higher education
• Awareness of cultural competency and sensitivity to effectively engage with diverse populations

Skills

• Customer service skills
• Time management
• Attention to detail
• Excellent public speaking and written communication skills
• Strong interpersonal skills to build relationships and establish rapport with a diverse student population
• Problem solving skills to address challenges and barriers faced by special population students in a higher education setting
• Proficient with Microsoft Office Suite, databases, student information systems

Ability to

• Cultivate effective working relationships
• Protect confidential and sensitive information
• Understand, communicate, and effectively interact with people across cultures
• Adapt to respond to changing needs and prioritiesMulti-task in a fast-paced environment utilizing highly effective organizational skills and independent judgement to complete multiple projects and meet deadlines
• Collaborate and produce as part of team or independently
• Make sound decisions based on policies, rules, best practices, and available information

Additional Considerations

• Experience working in admissions, advising, or related student services in a higher education setting.
• Experience working with PeopleSoft SIS, EAB Navigate, Salesforce or other CRM tools.
• Experience in outside sales, cold calling, marketing, or comparable field.
• Experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies.
• Conversational fluency in a language other than English, especially Spanish