Part Time - Student Success Navigator

Central Piedmont Community College; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Central Piedmont Community College seeks an expert generalist to guide students into and through a successful college experience. You will provide friendly, timely customer service to students and staff via phone, email, and in person, and help with onboarding, registration, and college processes.

You will assess students' needs, connect them with resources, utilize CRM tools to collaborate with faculty and staff, and represent the college at events and open houses.

Qualifications

• Associate degree or equivalent, plus six months of related experience, or three years in a college/customer service/admin environment.
• Knowledge of college processes and student services helpful.
• Proven ability to communicate clearly and professionally.
• Ability to use CRM tools and campus systems effectively.

Responsibilities

• Provides friendly, timely customer service to students and staff in person, by phone, and by email.
• Assists students with onboarding, registration, and college processes.
• Assesses student needs and connects them with appropriate resources.
• Uses CRM systems to coordinate with students, faculty, and staff.
• Represents the college at events and open houses.
• Provides general academic and student support using campus technology.
• Performs other duties as assigned.

Skills

Customer service

CRM tools

Communication

Technology literacy

Diversity & inclusion

Collaboration

Education

Associate degree

Six months experience in college/customer service/admin environment

3 years experience in college/customer service/admin environment

Tools

CRM software

Office suite

Job description

To serve as an expert generalist, guiding students into and throughout a successful college experience.

1. Provides friendly, timely, and accurate customer service to students and staff through phone, email, and in person.

2. Helps students navigate onboarding, registration, and college processes.

3. Assesses students' basic needs and interests, connecting them with relevant resources and services.

4. Utilizes CRM tools and systems to communicate and collaborate with students, faculty, and staff to ensure a streamlined process.

5. Represents the college at events and open houses.

6. Provides general academic and student support through technology and on campus.

7. Performs other duties as assigned.

Minimum Requirements:

• Associate degree and six months of work experience in a college, customer service, or administrative working environment and/or 3 years of experience in a college, customer service, or administrative working environment.

Knowledge, Skills, Abilities and Characteristics

• Detailed knowledge of college processes relating to students
• Familiarity with student services offered by the college
• Technology skills
• Communication skills
• Academic Skills
• Ability to provide consistently high-quality customer service
• Ability to work with individuals from diverse backgrounds
• Ability to work productively with many different case management teams for individual students

Working Conditions:

Typical office environment.