Student Success Coach

NC Community Colleges; North Carolina; On-site; USD 52,000 - 76,000; Full time

Job summary

NC Community Colleges seeks a full-time Student Success Coach to work on the OCH/LLP campuses and Tyson Family Center in South Piedmont’s Anson and Union Counties. The role provides advising to diverse student populations, course selection, graduation planning, and ongoing progress monitoring.

The position requires evenings and Saturdays on a rotating schedule, strong communication, and familiarity with student information systems. Comprehensive benefits are included.

Qualifications

• Proficiency with Microsoft Office.
• Demonstrated time-management and communication skills.
• Ability to write effective copy, instructional text, audio script/video scripts.

Responsibilities

• Advise and register first-time and returning students, both walk-in and by appointment.
• Provide ongoing support and guidance to students throughout their academic journey.
• Maintain regular communication with students through monthly check-ins, ensuring students receive the necessary support, encouragement, and resources.
• Audit, monitor, and evaluate individual students’ academic progress.
• Provide academic advising to distance learners via phone and online.
• Interpret testing results relevant to placement decisions.
• Assist with the advisement and registration of high school students in compliance with North Carolina Career and College Promise regulations both on- and off-site.
• Create college completion and graduation plans.
• Document, support, catalogue, and maintain data and records related to advising sessions and Student Success utilizing various software.
• Educate students about course planning and registration processes both individually and in groups.
• Maintain up-to-date knowledge about the College’s programs and requirements; consult with contacts at transfer institutions regarding transferability, admission and graduation requirements.
• Make appropriate referrals to campus resources for at-risk students.
• Attend professional development trainings.
• Ensure compliance with FERPA, state law and community college system regulations and policies.

Skills

Time management

Communication

Copywriting

Script writing

Education

Master’s degree in Education, Counseling, or related field

Tools

Microsoft Office

Job description

Located on the OCH and LLP campuses, as well as the Tyson Family Center, in South Piedmont’s service areas of Anson and Union Counties.

Salary Grade

Commensurate with education and experience

Job Reports To

Director of Academic Advising

Job Category

Professional

Application Period

Opens: 09/28/2026

Closes: 01/31/2027

Target Start Date

02/01/2027

Expected Work Hours

Monday through Friday, with evening shifts required on Tuesday, Wednesday, and Thursday (11:00 AM–7:30 PM), and Saturday shift (8:00 AM-1:00 PM) twice a month.

Employment Type

Full-Time

Minimum Qualifications

• Proficiency with Microsoft Office
• Demonstrated time-management and communication skills
• Ability to write effective copy, instructional text, audio script/video scripts

Preferred Qualifications

• Master’s degree in Education, Counseling, or a related field
• Bilingual (Spanish)
• Experience working in Academic Advising, Counseling, or related student support role
• Experience working in secondary and higher education
• Experience working with a student information systems ( SIS ), such as Datatel/Colleague or Banner

Position Description

Job Description

The Student Success Coach is a full-time staff position located on the OCH and LLP campuses, as well as the Tyson Family Center, in South Piedmont’s service areas of Anson and Union Counties. The Student Success Coach will primarily work Monday through Friday, with evening shifts required on Tuesday, Wednesday, and Thursday (11:00 AM–7:30 PM), and Saturday shift (8:00 AM-1:00 PM) twice a month.

Under the direction of the Director of Academic Advising, the Student Success Coach works within the College’s Strategic Enrollment Management area to assist with various retention, persistence, and completion initiatives. The Student Success Coach will advise various student populations on program exploration and selection; guide students on course selection and registration; create individualized graduation plans; and monitor students’ progress toward the fulfillment of academic goals and requirements.

Comprehensive Benefits Package to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan.

Job Duties

• Advise and register first-time and returning students, both walk-in and by appointment.
• Provide ongoing support and guidance to students throughout their academic journey.
• Maintain regular communication with students through monthly check-ins, ensuring students receive the necessary support, encouragement, and resources.
• Audit, monitor, and evaluate individual students’ academic progress.
• Provide academic advising to distance learners via phone and online.
• Interpret testing results relevant to placement decisions.
• Assist with the advisement and registration of high school students in compliance with the North Carolina Career and College Promise regulations both on- and off-site.
• Create college completion and graduation plans.
• Document, support, catalogue, and maintain data and records related to advising sessions and Student Success utilizing various software.
• Educate students about course planning and registration processes both individually and in groups.
• Maintain up-to-date knowledge about the College’s programs and requirements; consults with contacts at various transfer institutions regarding course and program transferability, admission and graduation requirements.
• Make appropriate referrals to campus resources for students perceived as at-risk.
• Attend professional development trainings.
• Ensure compliance with FERPA , state law and community college system regulations and college policies and procedures.
• Work variable schedule as needed, including evenings and/or weekends as well as off-site locations.
• Participate in internal teams as requested.
• Perform other duties as assigned by the Director of Academic Advising, and/or their designee.