Student Success Coach

South Piedmont Community College; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid Time Off

Cafeteria plan

Job summary

South Piedmont Community College seeks a Student Success Coach to support retention and completion efforts across the OCH and LLP campuses and the Tyson Family Center in Anson and Union Counties. The role is full-time with a Monday–Friday schedule and occasional evening/weekend shifts to accommodate student needs.

The coach will advise students on program exploration, course selection, graduation planning, and progress monitoring, while coordinating resources.

Qualifications

• Proficiency with Microsoft Office.
• Demonstrated time-management and communication skills.
• Ability to write effective copy, instructional text, audio script/video scripts.

Responsibilities

• Advise and register first-time and returning students, both walk-in and by appointment.
• Provide ongoing support and guidance to students throughout their academic journey.
• Maintain regular communication with students through monthly check-ins, ensuring students receive the necessary support, encouragement, and resources.
• Audit, monitor, and evaluate individual students’ academic progress.
• Provide academic advising to distance learners via phone and online.
• Interpret testing results relevant to placement decisions.
• Assist with the advisement and registration of high school students in compliance with the North Carolina Career and College Promise regulations both on- and off-site.
• Create college completion and graduation plans.
• Document, support, catalogue, and maintain data and records related to advising sessions and Student Success utilizing various software.
• Educate students about course planning and registration processes both individually and in groups.
• Maintain up-to-date knowledge about the College's programs and requirements; consults with contacts at various transfer institutions regarding course and program transferability, admission and graduation requirements.
• Make appropriate referrals to campus resources for students perceived as at-risk.
• Attend professional development trainings.
• Ensure compliance with FERPA , state law and community college system regulations and college policies and procedures.
• Work variable schedule as needed, including evenings and/or weekends as well as off-site locations.
• Participate in internal teams as requested.
• Perform other duties as assigned by the Director of Academic Advising, and/or their designee.

Skills

Time management

Communication skills

Copywriting / instructional text

Education

Master's degree in Education, Counseling, or related field

Tools

Datatel/Colleague or Banner

Job description

The Student Success Coach is a full-time staff position located on the OCH and LLP campuses, as well as the Tyson Family Center, in South Piedmont's service areas of Anson and Union Counties. The Student Success Coach will primarily work Monday through Friday, with evening shifts required on Tuesday, Wednesday, and Thursday (11:00 AM-7:30 PM), and Saturday shift (8:00 AM-1:00 PM) twice a month.

Under the direction of the Director of Academic Advising, the Student Success Coach works within the College's Strategic Enrollment Management area to assist with various retention, persistence, and completion initiatives. The Student Success Coach will advise various student populations on program exploration and selection; guide students on course selection and registration; create individualized graduation plans; and monitor students' progress toward the fulfillment of academic goals and requirements.

Comprehensive Benefits Package to include health insurance with the NC State Health Plan for Teachers and State Employees, retirement benefits through the NC Retirement System, Paid Time Off, and a supplemental cafeteria plan.

• Advise and register first-time and returning students, both walk-in and by appointment.
• Provide ongoing support and guidance to students throughout their academic journey.
• Maintain regular communication with students through monthly check-ins, ensuring students receive the necessary support, encouragement, and resources.
• Audit, monitor, and evaluate individual students’ academic progress.
• Provide academic advising to distance learners via phone and online.
• Interpret testing results relevant to placement decisions.
• Assist with the advisement and registration of high school students in compliance with the North Carolina Career and College Promise regulations both on- and off-site.
• Create college completion and graduation plans.
• Document, support, catalogue, and maintain data and records related to advising sessions and Student Success utilizing various software.
• Educate students about course planning and registration processes both individually and in groups.
• Maintain up-to-date knowledge about the College's programs and requirements; consults with contacts at various transfer institutions regarding course and program transferability, admission and graduation requirements.
• Make appropriate referrals to campus resources for students perceived as at-risk.
• Attend professional development trainings.
• Ensure compliance with FERPA , state law and community college system regulations and college policies and procedures.
• Work variable schedule as needed, including evenings and/or weekends as well as off-site locations.
• Participate in internal teams as requested.
• Perform other duties as assigned by the Director of Academic Advising, and/or their designee.

Required Qualifications

• Proficiency with Microsoft Office
• Demonstrated time-management and communication skills
• Ability to write effective copy, instructional text, audio script/video scripts

Preferred Qualifications

• Master's degree in Education, Counseling, or a related field
• Bilingual (Spanish)
• Experience working in Academic Advising, Counseling, or related student support role
• Experience working in secondary and higher education
• Experience working with a student information systems ( SIS ), such as Datatel/Colleague or Banner

Special Conditions Eligibility Summary

South Piedmont Community College provides equal employment opportunities to all applicants and employees based on job related criteria without reference to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. Applicants are requested to complete questions at the end of the online application process that are strictly voluntary. Answers to these questions will not be provided to the hiring manager, selection committee, or any other employees of South Piedmont other than the Human Resources Office. The Human Resources Office uses this information to maintain accurate confidential records on the composition of each applicant pool. If you require accommodation due to a disability in order to complete the application process, please make your request to the Human Resources Office.