Student Engagement Specialist

NC Community Colleges; North Carolina; On-site; USD 52,000 - 65,000; Full time

Job summary

NC Community Colleges seeks an Executive/Administrative/Managerial staff member to support admissions operations across curriculum and continuing education programs.

The role includes handling inquiries, guiding applicants through the admissions process, and coordinating with departments to ensure timely completion of requirements. Occasional evening/weekend hours may be required during outreach events and recruitment efforts.

Qualifications

• Associate’s Degree and experience in admissions, financial aid, student records, or related area.
• Preferred: Bachelor’s degree or 5 years experience in community college admissions; proficiency in Colleague.

Responsibilities

• Responds to prospective student inquiries, leads, and nudges entered into the CRM.
• Responds to inquiries from outreach campaigns (calls, texts, emails) from the nurturing campaign.
• Answers general questions about the College, programs, and admissions processes for curriculum and continuing education.
• Assists prospective students with completing admissions applications for curriculum and continuing education.
• Reviews student records and applications to determine status and completeness of admissions requirements.
• Maintains knowledge of admissions processes and explains requirements to students.
• Encourages students to move from inquiry to applicant and assists in scheduling with a Student Success Navigator.
• Tracks outreach and engagement in the CRM and maintains campaigns, pipelines, and forms.
• Assists with CCP and Early College enrollment tasks and updating program codes.
• Assists with health sciences admissions processes and maintains related pages and communications.

Skills

CRM experience

Customer service

Interpersonal skills

Education

Associate’s Degree

Bachelor’s degree

Tools

Colleague

Job description

Job Category

Executive/Administrative/Managerial

Application Period

Opens:

Closes: 12/31/2026

Target Start Date

Expected Work Hours

38

Employment Type

Full-Time Staff

Minimum Qualifications

Associate’s Degree and experience in admissions, financial aid, student records, or related area.

Preferred Qualifications

Proficiency in Colleague, Bachelor’s degree or 5 years experience in community college admissions.

Position Description

Job Duties

• Responds to prospective student inquiries, leads, and nudges entered into Customer Relationship Management tool.
• Responds to inquiries from prospective student outreach campaigns (calls, texts, emails) from the nurturing campaign.
• Answers general questions about the College, programs, and admissions processes for both curriculum and continuing education.
• Assists prospective students with completing the curriculum and continuing education admissions applications.
• Reviews student records and application materials to determine application status and ensure completion of admissions requirements for prospective students.
• Corresponds with new applicants regarding admission requirements for continuing education and curriculum programs of study.
• Communicates regularly with prospective curriculum and continuing education students regarding their application progress and status.
• Maintains comprehensive knowledgebase digital file of the admissions processes and accurately explains curriculum and continuing education admissions requirements, procedures, and next steps to students.
• Encourages students to move from inquiry to applicant, then assists students with making an appointment with a Student Success Navigator.
• Tracks outreach and engagement activities in the CRM.
• Helps to maintain campaigns, pipelines, and forms needed for the College’s CRM.
• Maintains current knowledge of the College’s continuing education and curriculum academic programs.
• Utilizes admissions-related functions of the campus information management software system (Colleague).
• Participates in on-and off-campus recruitment and outreach events. Actively engages potential students at these events.
• Assists the Career and College Promise enrollment team with various enrollment tasks including updating forms, processing CCP and Early College applications which include updating student type and program codes, and other enrollment functions.

Health Sciences Program Admissions

• Assists students with the admissions process for health science programs.
• Updates and maintains health science admissions related landing pages, enrollment forms, and automated communication under the direction of the Dean of Health Sciences and Department Chairs.
• Shares updates regarding health science enrollment procedures with members of the Student Services staff.
• Maintains accurate familiarity with all phases of the admissions process: receipt of application, determination of student status, set up and maintenance of files, and communication with both applicants and currently enrolled students.

Additional duties: Assists with other departmental needs as required. Position requires occasional evening and weekend hours to support outreach activities, events, and other college duties/other relevant duties as assigned.