New Student Navigator

Cape Fear Community College; Wilmington (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Cape Fear Community College in Wilmington, NC is seeking a New Student Navigator to guide prospective students through the enrollment process. You will assist with applications, transcripts, residency, program selection, financial resources, and orientation, serving as the primary contact for an assigned caseload of students and walk-ins.

The role emphasizes personalized onboarding and connection to campus services to support student success, requiring collaboration with faculty and staff and

Qualifications

• Associate degree or higher required.
• One year of professional admissions/recruitment experience.
• Valid NC driver's license with clean driving record.

Responsibilities

• Provide individualized support to prospective students through enrollment steps including applications, transcripts, residency, placement, and orientation.
• Serve as a point of contact for assigned students with personalized onboarding resources.
• Follow up and coordinate with students and college departments as needed.
• Respond to inquiries about admissions, enrollment, programs and student services via multiple channels.
• Maintain student records and track communications with inquiries and applicants.
• Collaborate with faculty and staff to streamline onboarding and deliver orientation sessions.

Skills

Enrollment management

Admissions/recruitment

Communication

Customer service

Team collaboration

Bilingual English/Spanish

Education

Associate degree or higher

Tools

CRM systems

Colleague

Microsoft Office

Google Suite

Job description

DEFINITION:

As a member of the Student Services team, the New Student Navigator provides personalized guidance and support to prospective students throughout the enrollment process. The New Student Navigator assists students from the point of application through admissions steps, program selection, financial resources, and campus services. This role ensures students have the necessary support to successfully transition into the college. The Navigator serves as a primary point of contact for an assigned caseload of students and walk-ins, offering a one-stop approach to onboarding and student success.

SUPERVISION RECEIVED AND EXERCISED:

• Receives general supervision from the Director, Student Access & Information Services.
• May provide direction to student employees.

ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:

Essential functions and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Provide individualized support to prospective students, assisting them with the enrollment process, including application, transcripts, residency, placement, program selection, financial resources, and orientation.
• Serve as a point of contact for assigned students, ensuring they receive personalized assistance and resources to navigate college services.
• Provide follow-up and follow-through when necessary for prospective students and college departments.
• Respond to electronic and phone inquiries regarding admissions, enrollment steps, short-term training, academic programs, and student services.
• Utilize strong problem-solving and troubleshooting skills along with a wide knowledge base of student services and college resources.
• Maintain student records and track communication with assigned inquiries and applicants.
• Collaborate with faculty, staff, and administration to streamline onboarding processes and enhance student support.
• Create and maintain a robust communication plan for applicants and admitted students across multiple channels using the college’s customer relationship management software.
• Assist students in connecting with campus resources such as career services, counseling, student life, academic advising, and tutoring.
• Work with the Community Relations Office to create and maintain new student materials.
• Assist with planning, coordinating, and delivering orientation sessions and other enrollment-related events.
• Support efforts to improve the onboarding experience and retention of new students.

Other Important Functions:

• Assist in the promotion, planning, and coordination of activities and events sponsored by Student Service.
• Participate in student success initiatives and retention strategies.
• Maintain up-to-date knowledge of college programs, policies, and procedures.
• Assist in developing materials and resources to aid students in their transition to college.
• As needed, assist with outreach events, including college fairs.
• Participate in the enforcement of the Rights and Privacy Act.
• Perform other related duties and responsibilities as assigned.

QUALIFICATIONS:

Knowledge of:

• Enrollment management and student onboarding best practices.
• College admissions, financial aid, and academic programs.
• Student recruitment, inquiry management, and relationship-based marketing.
• Human relations and personnel practices.
• Microsoft Office & Google Suite, CRM’s, and student information systems (preferably Colleague).
• Successful customer service practices.
• Virtual meeting and outreach platforms.

Ability To:

• Perform related work as required.
• Work well both independently and as part of a team with individuals with diverse backgrounds.
• Communicate clearly and respectfully, both orally and in writing.
• Must be willing to work evenings and weekends.
• Some travel is required. Must have a valid driver's license and access to a reliable vehicle if a school vehicle is not available. Driving record must be free of any moving violations.
• Ability to travel between campuses on short notice.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing, walking, or sitting for extended periods of time
  2. Operating assigned equipment
  3. Handling varied tasks simultaneously
  4. Bending, stooping, climbing, or lifting up to 50 pounds
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

EXPERIENCE AND TRAINING GUIDELINES:

Minimum Education/Training:

• Associate’s degree or higher

Minimum Experience:

• One year of professional admissions/recruitment (or comparable) experience
• Valid NC driver’s license with driving record that is within the parameters set by the college

Preferred Education/Training, Experience, Skills:

• Community College experience preferred
• Bilingual in English/Spanish highly preferred
• Experience using a CRM preferred
• Experience presenting to large and small groups preferred
• Virtual outreach and tele-counseling experience preferred

Special Instructions to Applicants:

• This position requires flexible work hours, including evening and weekend work hours, as well as occasional travel.
• This position requires a valid North Carolina Driver’s License that is free of any moving violations.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
• To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.