Success Coach, Catto Scholarship

Inside Higher Ed; Philadelphia (Philadelphia County); On-site; USD 41,208 - 54,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Tuition remission

403(b) retirement plan

Job summary

A prominent educational institution in Philadelphia seeks a Success Coach to provide comprehensive support to over 100 students in the Catto Scholarship program. This role involves creating individualized success plans, monitoring academic progress, and facilitating various workshops. Candidates should possess a Bachelor's degree, strong case management skills, and excellent interpersonal communication abilities. Competitive benefits and a dynamic work environment will be provided.

Qualifications

• Two years of direct experience in education or social service environments.
• Experience managing a caseload of students needing intensive support.
• Strong proficiency in Microsoft Office applications.

Responsibilities

• Provide support services to over 100 Catto Scholars.
• Develop individualized success plans for each student.
• Monitor data related to student progress.

Skills

Interpersonal communication

Data organization

Workshop facilitation

Education

Bachelor’s degree

Tools

Microsoft Office

Integrated management software

Job description

General Description

The Catto Scholarship is a “last dollar” opportunity that includes multiple evidence-based supports to help students achieve academic success. The Success Coach will provide a broad range of supportive services including, but not limited to, on‑going intensive case management; facilitating connections to campus academic, social‑emotional, basic needs, and transfer and career resources and activities in a concerted effort to best facilitate academic and personal success to ensure retention and on‑time graduation for all Catto Scholarship students.

Responsibilities

• Proactively provide targeted and individualized support services to a caseload of over 100 Catto Scholars.
• Create individualized success plans (ISP) with and for each Catto Scholarship student on assigned caseload.
• Actively monitor and analyze data pertaining to all students on assigned caseload to triage, prioritize, and inform outreach frequency and strategies.
• Document and collect data on students’ progress and level of participation in required programming toward meeting benchmarks and maintaining Catto Scholarship eligibility.
• Assess the students’ need for services and supports and coordinate the connection to relevant departments for enrollment and financial aid issues, academic advising and educational support services, counseling, 4‑year transfer opportunities and career development resources and basic needs resources and supports.
• Facilitate and track the distribution of Catto Scholarship food, book and transportation stipends for each Catto Scholar student on assigned caseload.
• Monitor the usage of Catto Scholarship food, book and transportation stipends for each student on assigned caseload for data collection, reporting and budget purposes.
• Develop, coordinate, & facilitate monthly workshops for Catto Scholars that support academic success and career & transfer‑readiness.
• Actively participate in the Catto Scholarship’s cross‑functional Recruitment Team, Retention Team, and/or Graduation & Success Team.
• Actively participate in Student Assistance Team (SAT) meetings with Catto Scholarship Office staff to regularly review student progress and identify and address the mitigation and removal of barriers impacting retention and completion.
• Work with Success Navigators on the planning, coordination, and facilitation of the Catto Scholarship’s recruitment, intake, onboarding, and post‑completion transition efforts and events, including Eligibility Interviews, JumpStart orientation events, Academic Brush‑Up workshops, college tours, transfer fairs, pinning ceremonies, etc.
• Develop and disseminate monthly engagement and status reports for all students on assigned caseload.
• Provide temporary transitional support to Catto Scholars that “time‑out” of and/or are discontinued from the Scholarship, including continued coaching and identification of alternative financial aid resources.
• Provide temporary transitional support to Catto Scholar graduates in need of continued coaching at 4‑year colleges and universities.
• Collaborate with faculty and staff to develop and implement programming and policies leading to student retention and academic outcomes.
• Participate in professional development activities specific to job responsibilities.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor’s degree required. Any and all degrees must be from a recognized institutional accreditor.
• Two (2) years direct experience working in an education or social service environment along with experience working with culturally diverse populations required.
• Experience working with individual caseloads of students/clients providing intensive case management required.
• Proficiency with Microsoft Office applications including Word and Excel required.
• Demonstrated competency in organizing data, maintaining files, and preparing reports required.
• Previous experience in creating and facilitating quality workshops and presentations for groups required.
• Excellent interpersonal, verbal and written communication skills to effectively interact with individuals from diverse backgrounds required.
• Exceptional organization and planning skills required.
• Ability to work in a close team environment and collaborate with others required.

Preferred Qualifications

• Master’s degree preferred. Any and all degrees must be from a recognized institutional accreditor.
• Experience working in a higher education setting preferred.
• Experience working remotely to engage students and accomplish tasks preferred.
• Familiarity with integrated management software such as Banner, Starfish, as well as social media platforms, preferred.
• Previous experience in the development and implementation of student programming leading to increased retention and academic outcomes preferred.
• Proficient in managing budgets preferred.

Work Location

Main Campus

Benefits Summary

• College‑paid medical, dental, drug, life and disability insurance
• Tuition remission (for classes at the college)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution with employee contribution 5%
• Flexible spending accounts
• Paid vacation, holiday and personal time
• Partial remote work schedule for remote work eligible positions

Additional College Benefits

• Winter break: 1 week around the third week in December and New Years
• Spring Break: 1 week in March
• Summer Hours: 4‑day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August

Salary

Min: $41,208
Max: $54,000

Job Posting Open Date

09/03/2025

Type Of Position

Administrator

Employment Status

Full‑Time

Special Instructions To Applicants

• Cover Letter of interest and resume required.
• Name and contact information of 3 references required.
• Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.
• Must be legally eligible to work in the U.S.

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.