Success Coach, Catto Scholarship

Community College of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 42,000 - 64,000; Full time

Job summary

Community College of Philadelphia seeks a Success Coach for the Catto Scholarship to provide intensive case management and tailored supports to a caseload of over 100 scholars. You will connect students to campus resources, coordinate enrollment and financial aid, and facilitate workshops to promote retention and on-time graduation.

Responsibilities include developing individualized success plans, monitoring progress, and collaborating with SAT, Recruitment, Retention, and Graduation teams; you

Qualifications

• Bachelor’s degree required from a recognized accreditor.
• Two years’ direct experience in education or social services with diverse populations.
• Experience managing individual caseloads with intensive case management.
• Proficiency with Microsoft Word and Excel.
• Ability to organize data, maintain files and prepare reports.
• Proven ability to plan, develop and deliver quality workshops and presentations.
• Excellent verbal and written communication with diverse groups.
• Strong organization and planning skills; able to work in a close team environment.

Responsibilities

• Provide targeted, individualized support to a caseload of Catto Scholars.
• Create ISP for each scholar on caseload.
• Monitor and analyze data to inform outreach frequency and strategies.
• Document progress and participation toward benchmarks and eligibility.
• Coordinate services across departments for enrollment, aid, advising and support.
• Distribute stipends for food, books, and transportation and track usage.
• Develop and facilitate monthly workshops supporting academic success and transfer-readiness.
• Participate in Recruitment, Retention, Graduation & Success teams and SAT meetings.
• Plan alongside Success Navigators for intake, onboarding, and post-completion transitions.
• Generate monthly engagement and status reports for all scholars.
• Provide transitional support for time-out or discontinued scholars and assist with alternative aid resources.
• Collaborate with faculty and staff to improve retention and outcomes.
• Engage in professional development related to responsibilities.

Skills

Case management

Data analysis

Interpersonal communication

Organizational skills

Team collaboration

Microsoft Office

Education

Bachelor's degree

Master's degree preferred

Tools

Banner

Starfish

Job description

The Catto Scholarship is a “last dollar” opportunity that includes multiple evidence-based supports to help students achieve academic success. The Success Coach will provide a broad range of supportive services including, but not limited to, on-going intensive case management; facilitating connections to campus academic, social-emotional, basic needs, and transfer and career resources and activities in a concerted effort to best facilitate academic and personal success to ensure retention and on-time graduation for all Catto Scholarship students.

• Proactively provide targeted and individualized support services to a caseload of over 100 Catto Scholars.
• Create individualized success plans (ISP) with and for each Catto Scholarship student on assigned caseload.
• Actively monitor and analyze data pertaining to all students on assigned caseload to triage, prioritize, and inform outreach frequency and strategies.
• Document and collect data on students’ progress and level of participation in required programming toward meeting benchmarks and maintaining Catto Scholarship eligibility.
• Assess the students’ need for services and supports and coordinate the connection to relevant departments for enrollment and financial aid issues, academic advising and educational support services, counseling, 4-year transfer opportunities and career development resources and basic needs resources and supports.
• Facilitate and track the distribution of Catto Scholarship food, book and transportation stipends for each Catto Scholar student on assigned caseload.
• Monitor the usage of Catto Scholarship food, book and transportation stipends for each student on assigned caseload for data collection, reporting and budget purposes.
• Develop, coordinate, & facilitate monthly workshops for Catto Scholars that support academic success and career & transfer-readiness.
• Actively participate in the Catto Scholarship’s cross-functional Recruitment Team, Retention Team, and/or Graduation & Success Team.
• Actively participate in Student Assistance Team (SAT) meetings with Catto Scholarship Office staff to regularly review student progress and identify and address the mitigation and removal of barriers impacting retention and completion.
• Work with Success Navigators on the planning, coordination, and facilitation of the Catto Scholarship’s recruitment, intake, onboarding, and post-completion transition efforts and events, including Eligibility Interviews, JumpStart orientation events, Academic Brush-Up workshops, college tours, transfer fairs, pinning ceremonies, etc.
• Develop and disseminate monthly engagement and status reports for all students on assigned caseload.
• Provide temporary transitional support to Catto Scholars that “time-out” of and/or are discontinued from the Scholarship, including continued coaching and identification of alternative financial aid resources.
• Provide temporary transitional support to Catto Scholar graduates in need of continued coaching at 4-year colleges and universities.
• Collaborate with faculty and staff to develop and implement programming and policies leading to student retention and academic outcomes.
• Participate in professional development activities specific to job responsibilities.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
• Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Perform other duties as assigned.
  

• Bachelor’s degree required. Any and all degrees must be from a recognized institutional accreditor.
• Two (2) years direct experience working in an education or social service environment along with experience working with culturally diverse populations required.
• Experience working with individual caseloads of students/clients providing intensive case management required.
• Proficiency with Microsoft Office applications including Word and Excel required.
• Demonstrated competency in organizing data, maintaining files, and preparing reports required.
• Previous experience in creating and facilitating quality workshops and presentations for groups required.
• Excellent interpersonal, verbal and written communication skills to effectively interact with individuals from diverse backgrounds required.
• Exceptional organization and planning skills required.
• Ability to work in a close team environment and collaborate with others required.
  

• Master’s degree preferred. Any and all degrees must be from a recognized institutional accreditor.
• Experience working in a higher education setting preferred.
• Experience working remotely to engage students and accomplish tasks preferred.
• Familiarity with integrated management software such as Banner, Starfish, as well as social media platforms, preferred.
• Previous experience in the development and implementation of student programming leading to increased retention and academic outcomes preferred.
• Proficient in managing budgets preferred.