CTE Support Coach, Student Success and Retention

Inside Higher Ed; Philadelphia (Philadelphia County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Tuition remission

403(b) retirement plan

Flexible spending accounts

Paid vacation and personal time

Job summary

A higher education institution in Philadelphia is seeking a CTE Support Coach for Student Success and Retention. The coach will assist career and technical students in their course completion and develop interventions while collaborating with faculty. The ideal candidate must have a Bachelor's degree and experience in higher education. This position offers a full-time role with various benefits.

Qualifications

• Bachelor's degree or higher required.
• 1+ year of related work experience within higher education.
• Ability to work in a fast-paced, collaborative environment required.

Responsibilities

• Provide direct support services to CTE students.
• Develop effective intervention strategies for students.
• Collaborate with faculty and staff to support at-risk students.

Skills

Organizational skills

Time management

Collaboration

Communication skills

Proficiency in MS Word and Excel

Education

Bachelor's degree or higher

Tools

Ellucian Banner

MS Excel

Starfish

Ellucian Banner

Job description

Overview

CTE Support Coach, Student Success and Retention at Inside Higher Ed. Position title: CTE Support Coach, Student Success and Retention. This is a grant-funded position with continued employment contingent on funds.

Position Details

Requisition Number: SCA00864

General Description: Reporting to the Director of Student Success and Retention, the SSR Career and Technical Education (CTE) Support Coach will provide direct service to students enrolled in career and technical programs and will develop and implement interventions for students to support them in course and program completion. This position will collaborate with other CTE Support Coaches to ensure that services are consistent for all CTE students.

College Intro: Success starts at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We value an intellectually dynamic community to prepare our students for global citizenship. Community College of Philadelphia is an open-admission, associate-degree-granting institution.

Specific Responsibilities

• Perform outreach to Career and Technical (CTE) students via the College’s academic early alert system (Starfish) to provide students with direct support services through course completion.
• Acquire and maintain an understanding of CTE programs at the College.
• Collaborate with other College CTE Support coaches to maintain consistency in services to CTE students.
• Develop and use effective intervention strategies with students.
• Assist students in creating plans for addressing academic concerns that may jeopardize successful course completion.
• Document outreach and outcomes in Starfish and refer students to campus resources when appropriate.
• Connect and communicate with faculty, program coordinators, advisors, counselors, and other administrators to best support at-risk students.
• Work with academic advisors and counselors to continue the implementation of a degree planning tool designed to provide students with a semester-by-semester plan for course enrollment.
• Analyze data with a focus on the relationship between the use of Starfish and student outcomes.
• Draw conclusions and make recommendations based on data analyses.
• Create reports and presentations to communicate data analyses results to the College community.
• Ensure confidentiality of students’ records and information.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Perform other CTE-related duties as assigned per Perkins guidelines.

Minimum Qualifications

• Bachelor’s degree or higher. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• At least one (1) year of related work experience within higher education required.
• Strong organizational and time management skills with exceptional attention to detail required.
• Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.
• Ability to work in a fast-paced, collaborative environment required.
• Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.
• Demonstrated ability to provide excellent customer service required.
• Demonstrated ability to assess student populations in order to develop effective intervention strategies required.
• Proficiency using MS Word and Excel required.
• Ability to conduct webinars, presentations, live chat, teleconferencing, online calendars and email/text/phone campaigns is required.
• Outstanding written, verbal, and interpersonal communication skills required.
• Awareness of FERPA and ethical principles in working with students required.
• Must be available to work evenings and weekends based on business needs and to serve working adults. Must have the ability to travel between campuses and for events, as needed.

Preferred Qualifications

• Experience working in a higher education setting with undergraduates in a recruitment/outreach, admissions, financial aid, and/or student success related capacity preferred.
• Proficiency using an enterprise-wide system (i.e. Ellucian Banner) and CRM preferred.

Work Location

Main Campus

Benefits

Benefits Summary: “Success Starts Here” at Community College of Philadelphia. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

• College-paid medical, dental, drug, life and disability insurance
• Tuition remission (for classes at the college)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution with employee contribution 5%
• Flexible spending accounts
• Paid vacation, holiday and personal time
• Partial remote work schedule for remote work eligible positions

Additional Benefits

• Winter break: 1 week around the third week in December and New Years
• Spring Break: 1 week in March
• Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August

For more information about the College benefits and eligibility based on employee class, please visit: https://www.myccp.online/human-resources/benefits-eligibility

Salary

Salary Grade or Rank: 1

Max Salary/Hourly Rate: $50000

Job Posting Open Date

10/16/2025

Type Of Position

Administrator - Temp

Employment Status

Full-Time

Special Instructions To Applicants

Interested candidates should complete an online application.

• Cover Letter of interest and resume required.
• Name and contact information of 3 references required.
• Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.
• Must be legally eligible to work in the U.S.

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.