Manager, Financial Aid Programs

Community College of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 54,498 - 89,921; Full time

Benefits offered by this job

College-paid medical, dental, and drug insurance

Tuition remission

403(b) retirement plan

Paid vacation and holidays

Job summary

The Community College of Philadelphia is seeking a Manager for Financial Aid Programs. This role involves overseeing financial aid compliance and providing leadership to Financial Aid specialists. The position requires a Bachelor's degree and four years of financial aid management experience.

Responsibilities include assisting staff, producing reports, and counselling students on financial aid options. Benefits include college-paid insurance and tuition remission.

Qualifications

• Bachelor's degree required.
• Four years of relevant experience in a financial aid leadership role.
• Demonstrated knowledge of financial aid regulations required.

Responsibilities

• Assist in management of financial aid programs.
• Provide supervisory leadership to Financial Aid specialists.
• Produce standard reports for operational needs.

Skills

Communication skills

Detail oriented

Organizational skills

Microsoft Office proficiency

Financial aid regulations knowledge

Education

Bachelor’s degree from a regionally accredited institution

Tools

Banner Financial Aid Module

Job description

Position Title

Manager, Financial Aid Programs

Requisition Number

SCA00901

General Description

The Manager, Financial Aid Programs assists in the management of financial aid programs from federal, state, institutional and private sources. The Manager is responsible for compliance activities and demonstrates strong functional and technical skills in the day‑to‑day support of the administration of various financial aid programs. The Manager provides oversight and supervision to direct reports and other financial aid staff.

Specific Responsibilities

• Assist Financial Aid Office staff in the management of financial aid programs, including federal, state, institutional and private sources; manage compliance activities for all financial aid programs.
• Provide supervisory leadership and guidance to Financial Aid specialists and support staff.
• Produce standard reports for the Office of Financial Aid in support of operational needs.
• Assist in processing administrative withdrawals and administrative full refund withdrawals.
• Conduct internal audit reviews on processed financial aid; provide financial aid files, student withdrawal forms, account activity records and other financial aid materials to external auditors for audit reviews.
• Serve as backup for daily processing for the Federal Pell Grant Program, Federal Direct Student Loan Program, Federal Work‑study Program, outside scholarships and Pennsylvania Higher Education Assistance Agency State Grant.
• Assist in the processing and awarding of the Pennsylvania Higher Education Assistance Agency State Grant (PHEAA); administer eligibility requirements.
• Perform verification to determine financial aid eligibility.
• Perform administrative functions related to satisfactory academic progress appeals; record and notify students of decisions.
• Counsel and educate students and parents regarding financial aid; assist with the online process of completing a FAFSA; make students and parents aware of other financial alternatives, including loans, scholarships, payment plans and tuition remission, if applicable.
• Travel to attend meetings outside the College to stay updated on financial aid policies.
• Function as a "power user" for the BANNER Financial Aid Module, including working collaboratively with the Systems Analyst, Financial Aid and serving as a point of contact for troubleshooting operational issues reported by Financial Aid staff; review and reconcile data exception reports.
• Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records, as well as maintaining the confidentiality of other documents on behalf of the work area and the College.
• Perform assigned duties in a manner consistent with the mission, goals and core values of the College.
• Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
• Other duties as assigned.

Minimum Qualifications

• Bachelor’s degree required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Four (4) years relevant experience in a financial aid leadership role required; prior supervisory experience required.
• Computer proficiency in Microsoft Word, Excel, and the Internet required.
• Demonstrated knowledge of financial aid regulations required.
• Demonstrated experience working with enterprise‑wide systems required.
• Excellent communication (oral and written) and interpersonal skills in all media (phone, face‑to‑face and email) required.
• Ability to demonstrate a positive attitude towards daily challenges and ability to process high volumes of work with accuracy required.
• Detail oriented with excellent organizational skills required.
• Ability to manage multiple, simultaneous priorities and meet deadlines required.
• Commitment to the mission of an urban community college required.
• Must excel in working as a member of a team, model exceptional service to internal and external customers, and work to facilitate change.

Preferred Qualifications

• Experience in, and appreciation for, a collective bargaining environment preferred.
• Experience with Banner preferred.

Work Location

Main Campus

Benefits Summary

Benefits:

• College‑paid medical, dental, drug, life and disability insurance
• Tuition remission (for classes at the college)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution and employee contribution of 5%
• Flexible spending accounts
• Paid vacation, holiday and personal time
• Partial remote work schedule for remote‑work eligible positions

Additional College benefits:

• Winter break: 1 week around the third week in December and New Years
• Spring Break: 1 week in March
• Summer Hours: 4‑day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August

For more information about the College benefits and eligibility based on employee class, please visit: https://www.myccp.online/human-resources/benefits-eligibility

Salary Grade or Rank

3

Minimum Salary / Hourly Rate

$54,498

Maximum Salary / Hourly Rate

$89,921

Job Posting Open Date

05/14/2026

Type of Position

Administrator

Employment Status

Full‑Time

EEO Statement

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.