Coordinator, Single Stop and Student Care Network

Inside Higher Ed; Philadelphia (Philadelphia County); On-site; USD 47,389 - 78,192; Full time

Benefits offered by this job

Comprehensive medical, dental, drug and life insurance

Tuition remission for college classes

403(b) retirement plan with college contribution

Partial remote work schedule

Paid vacation and personal time

Job summary

A community college in Philadelphia is seeking a Coordinator for the Single Stop and Student Care Network. This pivotal role involves direct interaction with students to enhance their academic success through intensive case management and innovative solutions. Responsibilities include conducting intake sessions, liaising with various departments, and managing student caseloads. A Bachelor's degree and experience in case management are required. This position offers full-time employment with comprehensive benefits and a salary range between $47,389 and $78,192.

Qualifications

• 1 to 3 years of case management or comparable experience required.
• Experience with trauma-informed care practices required.
• Familiarity with Philadelphia area social services is a plus.

Responsibilities

• Conduct thorough intake sessions to evaluate students’ needs.
• Utilize standardized assessment tools to document challenges.
• Implement outreach strategies to support at-risk students.
• Maintain a centralized case tracking system.
• Assist with student-centered events promoting campus services.

Skills

Strong verbal and written communication skills

Excellent time-management and organizational abilities

Ability to identify challenges and develop solutions

Comfortable working with diverse populations

Proficiency in case management technology

Event planning experience

Education

Bachelor’s degree in a related field

Job description

Overview

The Coordinator, Single Stop and Student Care Network in the Single Stop Office at the West Regional Center, is a pivotal role dedicated to enhancing student success by identifying and addressing barriers to academic achievement. The Coordinator will work directly with students, provide intensive case management, and facilitate/coordinate activities for students to promote academic success, address barriers to education, and develop and implement strategies that support students’ academic, financial, and personal well-being. This position is grant funded. Employment is based upon continuation of grant funding.

Responsibilities

• Conduct thorough intake sessions (in-person, phone, or virtual) using the student’s Single Stop Profile to evaluate students’ needs in areas such as academics, finances, housing, food security, mental health, childcare, and legal issues.
• Utilize standardized assessment tools to document challenges and prioritize support services.
• Implement proactive outreach strategies, leveraging data analytics and predictive tools to identify and support at-risk students early.
• Outreach to new profiles and contact incomplete profiles to complete.
• Serve as a liaison to internal departments, including (but not limited to): Counseling Services, Center on Disability, Counseling, Academic Advising, TRIO Student Support Services, Collegiate Recovery, Gender and Sexuality Resource Center, English Language Learner (ELL) Services, Career Connections, Student Engagement, Center for Male Engagement, KEYS Program, Athletics Department, etc.
• Process applications such as SNAP, Medicaid, LiHeap.
• Refer students to external partners for housing assistance, legal aid, immigration services and other basic needs.
• Work with Director of Single Stop to maintain a centralized case tracking system in Single Stop Database to document and monitor student cases, ensuring all relevant staff can access and update information as needed.
• Manage a caseload of students with ongoing needs, tracking progress and ensuring completion of referrals.
• Schedule follow-up appointments, providing encouragement and accountability.
• Utilize case management software to document all interactions (e.g., Single Stop, Academic Works, Starfish).
• Adopt a student-centered approach by involving students in creating their support plans, empowering them, and ensuring their specific needs are addressed.
• Assist the Single Stop Leadership with planning and executing interactive, student-centered events that promote campus services and provide stress relief (e.g., wellness fairs, De-Stress Fest, resource pop-ups, therapy dog days).
• Collaborate with internal departments and community partners to co-host events that are engaging, informative, and inclusive.
• Track participation, gather student feedback, and assist in assessing the effectiveness of events in promoting support services.
• Regularly collaborate with colleagues in student support offices.
• Attend weekly case review meetings with Single Stop and other support offices to coordinate care.
• Share trends and insights with leadership to improve services.
• Foster interdepartmental collaboration to provide comprehensive support, ensuring communication between areas.
• Host or support tabling events, workshops, and presentations that educate students on available resources.
• Coordinate department visits and events at regional centers, ensuring representatives from various departments rotate through regional centers to reach students who can’t access the main campus easily.
• Develop and distribute flyers, handouts, and digital communications about support services.
• Participate in orientation and First Year Experience programs to introduce support systems to new students.
• Assist with the implementation of strategies to make engagement opportunities easy and obvious, offering a wide range of accessible events aligned with students’ curriculum.
• Recognize signs of student crisis or urgent need (e.g., homelessness, domestic violence, suicidal ideation) to immediately connect students to Counseling Services, Campus Safety, or external emergency partners.
• Use trauma-informed, empathetic communication.
• Assist with maintaining accurate records for internal and grant reporting.
• Contribute to quarterly reports demonstrating impact and areas of need.
• Ensure confidentiality and FERPA compliance.
• Assist leadership with the incorporation of engagement metrics into the departmental assessment and strategic planning, measuring factors such as attendance, attrition, graduation rates, and student feedback.

Minimum Qualifications

• Bachelor’s degree in a related field required.
• One to three (1-3) years of case management (or comparable experience) required.
• Strong verbal and written communication skills, with the ability to engage effectively with students, faculty, and external partners required.
• Excellent time-management and organizational abilities to handle multiple responsibilities and meet deadlines required.
• Ability to identify challenges and develop innovative solutions to support student success required.
• Comfortable working with diverse and vulnerable populations required.
• Proficiency in leveraging technology for case management and student engagement required.
• Event planning and creative engagement strategies experience required.
• Experience with trauma-informed care practices required.
• Familiarity with Philadelphia area social services.
• Demonstrated experience integrating and using technology in the delivery and assessment of programs, services and activities, as well as using technology as a tool for collecting, analyzing and reporting data required.

Preferred Qualifications

• Masters degree preferred.
• Three to five (3-5) years of case management (or comparable experience) preferred.
• Bilingual or multilingual abilities preferred.

Work Location

West Regional

Benefits Summary

Benefits: “Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.

• College-paid medical, dental, drug, life and disability insurance; Tuition remission (for classes at the college)
• Forgivable tuition loan (for classes at any accredited academic institution)
• 403(b) retirement plan with 10% College contribution with employee contribution 5%
• Flexible spending accounts; Paid vacation, holiday and personal time; Partial remote work schedule for remote work eligible positions

Additional College benefits: Winter break: 1 week around the third week in December and New Years; Spring Break: 1 week in March; Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August. For more information about the College benefits and eligibility based on employee class, please visit: https://www.myccp.online/human-resources/benefits-eligibility

Salary

Salary Grade or Rank: 2

Min Salary/Hourly Rate: $47,389

Max Salary/Hourly Rate: $78,192

Job Posting Open Date

01/20/2026

Type Of Position

Administrator

Employment Status

Full-Time

Special Instructions To Applicants

• Interested candidates should complete an online application.
• Cover Letter of interest and resume required.
• Name and contact information of 3 references required.
• Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.
• Must be legally eligible to work in the U.S.

Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.