Substitute Services Supervisor — Remote Coaching & Student Success

Pearson; Springfield (IL); On-site; USD 50,000 - 56,000; Full time

Job summary

Pearson in the United States seeks a Supervisor, Substitute Services to lead staffing operations for substitute employees, oversee onboarding, coaching, and performance management, and ensure service continuity.

You will manage customer relationships, collaborate on policies, analyze performance data, and drive projects within a fast-paced environment, reporting to the Senior Manager of Teaching and Substitute Services.

Qualifications

• Hiring and onboarding substitute staff.
• Coaching and professional development for employees.
• Performance management and evaluation of personnel.

Responsibilities

• Interview, hire, train, and supervise remote employees.
• Monitor and intervene for low student participation or performance.
• Collaborate with Pearson colleagues to develop policies and procedures.
• Analyze and interpret performance-based data.
• Present information to groups of varying sizes.
• Manage multiple projects in a fast-paced environment.
• Build relationships with customers and internal stakeholders.

Skills

Hiring

Onboarding

Coaching

Performance management

Stakeholder communication

Project leadership

Job description

Pearson in the United States seeks a Supervisor, Substitute Services to lead staffing operations for substitute employees, oversee onboarding, coaching, and performance management, and ensure service continuity.

You will manage customer relationships, collaborate on policies, analyze performance data, and drive projects within a fast-paced environment, reporting to the Senior Manager of Teaching and Substitute Services.