Subsidy-Eligibility Specialist

Child Care Connection Inc; Trenton (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Child Care Connection is seeking a detail-oriented customer service representative to review applications and determine eligibility for financial assistance for child care services in accordance with state and county procedures.

The role requires communicating effectively with clients in person, by phone, and in writing, and values knowledge of subsidy program regulations. A high school diploma is required, with an associate's degree preferred, and bilingual abilities are a plus.

Qualifications

• Knowledge of subsidy program regulations preferred
• High school diploma; associate's degree preferred
• Minimum two years' customer service and data entry experience (typing 40 wpm)
• Fluent in English, bilingual in Spanish and/or Haitian Creole a plus (and compensated)

Responsibilities

• Review applications to determine eligibility for financial assistance for child care services
• Maintain good relationships with customers via communications in person, by phone, and through written correspondence

Skills

Customer service

Data entry

Typing 40 wpm

Education

High school diploma

Associate's degree

Job description

Child Care Connection, a non-profit, childcare resource and referral agency, has an opening for a detail-oriented customer service representative. The specialist reviews applications to determine eligibility for financial assistance for child care services in accordance with standard procedures established by the State of New Jersey and Mercer County. Successful job applicant must have the ability to maintain good relationships with customers via communications in person, by phone, and through written correspondence.

Requirements:

• Knowledge of subsidy program regulations preferred
• High school diploma; associate's degree preferred
• Minimum two years' customer service and data entry experience (typing 40 wpm)
• Fluent in English, bilingual in Spanish and/or Haitian Creole a plus (and compensated)