Community Resource Specialist – Child Care Support

Bergen County; Hackensack (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

State pension enrollment

Life, Short-term Disability & Long-ter

Disability coverage

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Wellness Programs

Job summary

Bergen County's Department of Human Services, Division of Child Care Resources, is seeking a Community Service Worker to help families access high‑quality childcare and related supports.

Under supervision, you will review applications, provide referrals, educate families on policies, perform eligibility determinations, and conduct community outreach to connect residents with the Child Care Resource and Referral network and other resources.

Qualifications

• Bachelor’s degree preferred.
• Relevant experience will be considered.
• Bilingual English–Spanish is preferred.
• Proficiency in Microsoft Office Suite (Teams, Word, Outlook and Excel).
• Driver’s license valid in New Jersey is required.

Responsibilities

• Application Process: Review and screen applications, follow-up with parents to complete the application process.
• Customer Service: Provide support, education, and services to families in accordance with state and federal policies for child care assistance programs.
• Policy Adherence: Maintain updated knowledge of CCDBG policies and apply procedures.
• Community Outreach: Provide information about the assistance program and ECC to parents and the community.
• Assistance Guidance: Inform families about the process and procedures for obtaining child care assistance and their responsibilities.
• Timely Response: Ensure response to a request for child care assistance within the mandated period.
• Referrals: Refer parents to a Child Care Resource and Referral Specialist for referrals and resources.
• Eligibility Determination: Ensure determination of eligibility within mandated timeframe and obtain verification.
• Redetermination: Redetermine program eligibility as per CCDBG guidelines.
• Rights Information: Inform parents of their right to appeal an office decision.
• Agreements: Issue Preliminary Parent and Provider Agreement (PAPA) within mandated time frames.
• Admissions Criteria: Adhere to admissions criteria for each funding stream per DFD policy.
• Record Maintenance: Maintain case records per county/state/federal standards.
• Provider Referrals: Refer self-arranged providers to the Family Child Care Unit for inspections.
• System Proficiency: Attain proficiency in CARES and WLS data systems.
• Technical Assistance: Provide technical assistance to clients and providers.
• Complaint Handling: Follow the DFD complaint process.

Skills

Customer service

Communication

Microsoft Office

Education

Bachelor's degree (preferred)

Tools

CARES

WLS

Job description

Bergen County's Department of Human Services, Division of Child Care Resources, is seeking a Community Service Worker to help families access high‑quality childcare and related supports.

Under supervision, you will review applications, provide referrals, educate families on policies, perform eligibility determinations, and conduct community outreach to connect residents with the Child Care Resource and Referral network and other resources.