Subscription Growth & Retention Architect

Just Ingredients; Orem (UT); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Life Insurance

401K with company matching

4 weeks accrued PTO

Employee discounts

Job summary

Just Ingredients is seeking a hands-on Subscription Growth & Retention Specialist to drive growth and retention across the full subscription lifecycle. You will turn data into actionable tests, recommendations, and results, collaborating with marketing, e-commerce, and analytics teams to optimize subscriber acquisition and retention.

The role focuses on increasing adoption, improving conversion, and nurturing customers through onboarding, win-back, and reactivation efforts.

Qualifications

• 3–5+ years in subscription, retention, lifecycle or CRM marketing, e-commerce, or a related analytical role.
• Experience with, or willingness to learn, subscription and e-commerce platforms (Shopify, Recharge, Skio) and email/SMS tools (Klaviyo).
• Bonus: DTC, CPG, or health and wellness experience.

Responsibilities

• Drive subscription growth by identifying opportunities to increase adoption, conversion, and new subscriber acquisition across the customer journey.
• Own analytics: health reporting, subscriber metrics, churn, retention, and lifetime value with weekly insights.
• Map the subscriber journey to identify drop-off points and turn insights into prioritized recommendations.
• Plan, run, and report on A/B tests across save offers, cancellation flows, incentives, bundles, and cadence.

Skills

Spreadsheet skills

Test-and-learn mindset

Clear communication

Curiosity about customer behavior

Cross-functional collaboration

Self-directed

Tools

Shopify

Recharge

Skio

Klaviyo

Job description

Just Ingredients is seeking a hands-on Subscription Growth & Retention Specialist to drive growth and retention across the full subscription lifecycle. You will turn data into actionable tests, recommendations, and results, collaborating with marketing, e-commerce, and analytics teams to optimize subscriber acquisition and retention.

The role focuses on increasing adoption, improving conversion, and nurturing customers through onboarding, win-back, and reactivation efforts.