Subscription Growth & Retention Specialist

Just Ingredients Inc.; Orem (UT); Hybride; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

401K with company matching

4 weeks PTO

Fast-paced environment

Purposeful mission for health and well

Résumé du poste

Just Ingredients is seeking a hands-on Subscription Growth & Retention Specialist to drive growth and retention across the entire subscription lifecycle. You’ll translate data into tests, recommendations, and actions, partnering with marketing, web, and analytics to optimize acquisition, activation, and reactivation.

You’ll own health metrics, run A/B tests, map journey drop-offs, and collaborate on onboarding and win-back journeys while ensuring messaging stays compliant and aligned with

Qualifications

• 3–5+ years in subscription, retention, lifecycle or CRM marketing.
• Experience with Shopify, Recharge, Skio and Klaviyo.
• Bonus: health and wellness or DTC experience.

Responsabilités

• Drive subscription growth across the full customer journey.
• Own subscription health metrics and weekly reporting.
• Address churn drivers and collaborate on onboarding and win-back flows.
• Monitor competitor programs and ensure compliant messaging.

Connaissances

Spreadsheet skills

Test-and-learn mindset

Communication skills

Cross-functional collaboration

Customer curiosity

Outils

Shopify

Recharge

Skio

Klaviyo

Description du poste

Subscription Growth & Retention Specialist

1439 N 1380 W - OREM, UT 84057

Overview

Position Type

Full Time

Description

Subscription Growth & Retention Specialist

Department: Marketing

Location: Orem, UT

On-Site: Hybrid

Salary: $60,000 – $75,000 (Based on experience)

Who We Are

At Just Ingredients – a health and wellness e-commerce company – we believe that nourishing your body with real ingredients is essential for living a healthy and fulfilling life. That’s why our products are made using carefully selected, whole-food ingredients. And our people are just as real as our ingredients – authentic, collaborative, and dedicated to fostering a workplace that inspires individuals and teams to reach their full potential.

What We Are Looking For

We’re looking for a hands-on Subscription Growth & Retention Specialist who loves numbers and customers equally. You’ll work across the full subscription lifecycle: what gets customers to subscribe, what keeps them subscribed, and what brings them back. You’ll turn data into tests, recommendations, and results. This role is a great fit for someone who thinks like a growth marketer and wants to build real expertise in both subscriber acquisition and retention.

What You’ll Do

Subscription Growth

• Drive subscription growth by finding and acting on opportunities to increase subscription adoption, conversion, and new subscriber acquisition across the customer journey.
• Shape subscription offers and merchandising, including pricing, incentives, product assortment, bundles, cadence options, and how subscriptions are presented throughout the shopping experience.
• Work with web and e-commerce teams to make subscriptions more compelling, easier to understand, and easier to manage.

Analytics & Testing

• Own subscription health reporting, tracking new subscribers, subscription conversion rate, churn, cohort retention, average subscription length, skip and pause rates, and subscriber lifetime value, with clear weekly reporting and takeaways.
• Map the subscriber journey to understand what gets customers to subscribe, what holds them back, and where they drop off, and turn those insights into prioritized recommendations.
• Plan, run, and report on A/B tests across save offers, cancellation flows, subscription incentives, bundles, and cadence options.

Retention & Churn

• Uncover why subscribers cancel using cancellation flow data, surveys, and customer feedback, and build plans to address the top drivers.
• Partner with the lifecycle and CRM team on email and SMS journeys for onboarding, upcoming-order reminders, win-back, and reactivation.
• Partner with customer experience to improve the tools, scripts, and save offers used in retention conversations.

Market Insight & Compliance

• Track competitor subscription programs and industry trends, and bring fresh ideas for acquisition and retention to the team.
• Keep subscription messaging accurate and compliant with our marketing and regulatory guidelines.

Qualifications

What You’ll Bring

Experience

• 3-5+ years of experience in subscription, retention, lifecycle or CRM marketing, e-commerce, or a related analytical role
• Experience with, or eagerness to learn, subscription and e-commerce platforms (e.g., Shopify, Recharge, Skio) and email/SMS tools (e.g., Klaviyo)
• Bonus: DTC, CPG, or health and wellness experience

Skills

• Strong spreadsheet skills (Excel or Google Sheets) and comfort finding trends, opportunities, and problems in data
• A test-and-learn mindset: form a hypothesis, run the test, read the results honestly, and use what you learn to shape the next test
• Clear communication skills and the ability to explain findings and recommendations to non-analysts
• Genuine curiosity about what drives customers to buy, subscribe, stay, and spend more
• Comfort working cross-functionally with marketing, creative, web, customer experience, and analytics to get ideas executed
• A self-directed, resourceful approach: you spot opportunities, dig into problems, and figure out next steps without being handed every one

What We Offer

• Competitive salary based on experience
• 401K with company matching
• 4 weeks accrued PTO
• Fast-paced environment
• Purposeful mission for health and wellness