Subscription Growth & Retention Specialist

Just Ingredients; Orem (UT); Hybride; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Life Insurance

401K with company matching

4 weeks accrued PTO

Employee discounts

Résumé du poste

Just Ingredients is seeking a hands-on Subscription Growth & Retention Specialist to drive growth and retention across the full subscription lifecycle. You will turn data into actionable tests, recommendations, and results, collaborating with marketing, e-commerce, and analytics teams to optimize subscriber acquisition and retention.

The role focuses on increasing adoption, improving conversion, and nurturing customers through onboarding, win-back, and reactivation efforts.

Qualifications

• 3–5+ years in subscription, retention, lifecycle or CRM marketing, e-commerce, or a related analytical role.
• Experience with, or willingness to learn, subscription and e-commerce platforms (Shopify, Recharge, Skio) and email/SMS tools (Klaviyo).
• Bonus: DTC, CPG, or health and wellness experience.

Responsabilités

• Drive subscription growth by identifying opportunities to increase adoption, conversion, and new subscriber acquisition across the customer journey.
• Own analytics: health reporting, subscriber metrics, churn, retention, and lifetime value with weekly insights.
• Map the subscriber journey to identify drop-off points and turn insights into prioritized recommendations.
• Plan, run, and report on A/B tests across save offers, cancellation flows, incentives, bundles, and cadence.

Connaissances

Spreadsheet skills

Test-and-learn mindset

Clear communication

Curiosity about customer behavior

Cross-functional collaboration

Self-directed

Outils

Shopify

Recharge

Skio

Klaviyo

Description du poste

Job Details: Job Location: 1439 N 1380 W - OREM, UT 84057, Position Type: Full Time, Subscription Growth & Retention Specialist

Department: Marketing

Location: Orem, UT

On-Site: Hybrid

Salary: $60,000-75,000 (Based on experience)

Who We Are

At Just Ingredients – a health and wellness e-commerce company – we believe that nourishing your body with real ingredients is essential for living a healthy and fulfilling life. That’s why our products are made using carefully selected, whole-food ingredients. And our people are just as real as our ingredients – authentic, collaborative, and dedicated to fostering a workplace that inspires individuals and teams to reach their full potential.

What We Are Looking For

We’re looking for a hands‑on Subscription Growth & Retention Specialist who loves numbers and customers equally. You’ll work across the full subscription lifecycle: what gets customers to subscribe, what keeps them subscribed, and what brings them back. You’ll turn data into tests, recommendations, and results. This role is a great fit for someone who thinks like a growth marketer and wants to build real expertise in both subscriber acquisition and retention.

What You’ll Do

Subscription Growth

• Drive subscription growth by finding and acting on opportunities to increase subscription adoption, conversion, and new subscriber acquisition across the customer journey.
• Shape subscription offers and merchandising, including pricing, incentives, product assortment, bundles, cadence options, and how subscriptions are presented throughout the shopping experience.
• Work with web and e-commerce teams to make subscriptions more compelling, easier to understand, and easier to manage.

Analytics & Testing

• Own subscription health reporting, tracking new subscribers, subscription conversion rate, churn, cohort retention, average subscription length, skip and pause rates, and subscriber lifetime value, with clear weekly reporting and takeaways.
• Map the subscriber journey to understand what gets customers to subscribe, what holds them back, and where they drop off, and turn those insights into prioritized recommendations.
• Plan, run, and report on A/B tests across save offers, cancellation flows, subscription incentives, bundles, and cadence options.

Retention & Churn

• Uncover why subscribers cancel using cancellation flow data, surveys, and customer feedback, and build plans to address the top drivers.
• Partner with the lifecycle and CRM team on email and SMS journeys for onboarding, upcoming-order reminders, win‑back, and reactivation.
• Partner with customer experience to improve the tools, scripts, and save offers used in retention conversations.

Market Insight & Compliance

• Track competitor subscription programs and industry trends, and bring fresh ideas for acquisition and retention to the team.
• Keep subscription messaging accurate and compliant with our marketing and regulatory guidelines.

Qualifications: What You’ll Bring

Experience

• 3-5+ years of experience in subscription, retention, lifecycle or CRM marketing, e-commerce, or a related analytical role
• Experience with, or eagerness to learn, subscription and e-commerce platforms (e.g., Shopify, Recharge, Skio) and email/SMS tools (e.g., Klaviyo)
• Bonus: DTC, CPG, or health and wellness experience

Skills

• Strong spreadsheet skills (Excel or Google Sheets) and comfort finding trends, opportunities, and problems in data
• A test-and-learn mindset: form a hypothesis, run the test, read the results honestly, and use what you learn to shape the next test
• Clear communication skills and the ability to explain findings and recommendations to non-analysts
• Genuine curiosity about what drives customers to buy, subscribe, stay, and spend more
• Comfort working cross‑functionally with marketing, creative, web, customer experience, and analytics to get ideas executed
• A self‑directed, resourceful approach: you spot opportunities, dig into problems, and figure out next steps without being handed every one

What We Offer

• Competitive salary based on experience
• Medical, Dental, Life Insurance
• 401K with company matching
• 4 weeks accrued PTO
• Employee discounts
• Fast‑paced environment
• Purposeful mission for health and wellness